Portuguese-Speaking Customer Support Agent

Portuguese-Speaking Customer Support Agent
Remote – Greece (must reside in Greece)
Start Date: February 9th

We are currently looking for Portuguese-speaking Customer Support Agents to join an international team supporting customers in a dynamic, multicultural environment.

This is a remote role based in Greece, with a relocation package available for candidates moving to Athens.

About the Role

As a Customer Support Agent, you will be the first point of contact for Portuguese-speaking customers, delivering high-quality service and ensuring an excellent customer experience across multiple channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat

• Provide accurate information and resolve issues efficiently

• Ensure high levels of customer satisfaction and service quality

• Meet productivity and performance targets

• Collaborate with international and cross-functional teams

Requirements

• Fluent Portuguese (C1/C2) and good command of English

• Strong communication and customer-oriented mindset

• Ability to work remotely from within Greece

• Availability to work Monday to Friday, 11:00–20:00

Compensation & Benefits

• Gross Salary: €1,045.72/month (paid over 14 salaries)

• Productivity Bonus: Up to 10% of gross salary

• Salary progression:

  • After 12 months: €1,100 gross/month (14 salaries)

  • After 36 months: €1,150 gross/month (14 salaries)

Relocation Package (Athens-based support)

• 2 weeks of hotel accommodation

• Flight ticket (within the EU)

• Airport pickup

• Real estate agency fee covered