Italian speaking customer service

Italian-Speaking Customer Service Representative

Job Title: Italian-Speaking Customer Service Representative
Location: Lisbon, Portugal
Employment Type: Full-Time

Company Overview:

Join a leading global digital integrated services provider with operations in 40 countries and a passion for creating high-quality, trend-right products. Our team in Portugal is part of a dynamic workforce dedicated to delivering exceptional consumer experiences both online and offline.

Job Summary:

As an Italian-Speaking Customer Service Representative, you will be the brand ambassador, ensuring customer loyalty through direct contact via inbound/outbound calls and back-office projects. Your role involves understanding and solving customer needs, providing high levels of customer orientation, and developing productive customer relations.

Key Responsibilities:

• Address customer inquiries and provide solutions for orders, deliveries, payments, and returns.
• Offer information about fashion products and assist with service-related questions.
• Escalate and reroute issues to other departments as necessary.
• Provide high-level advice and updated help guides to meet customer needs.
• Ensure a competent and friendly customer service experience in Italian and English.

Language Requirements:

• Italian: Proficiency required.
• English: Proficiency required.

Skills & Qualifications:

• Strong communication skills with a focus on customer satisfaction.
• Ability to troubleshoot and provide information effectively.
• Willingness to work in rotating shifts, including weekends.
• Previous experience in customer service is advantageous but not mandatory.

Shift Schedule:

• 40 hours per week on a rotational shift pattern.
• Working hours from 07:00 am to 21:00 pm, extending to 22:00 pm during peak seasons.
• Rotating shifts with an 8-hour workday and an additional hour for lunch.

Compensation & Benefits:

• Base Salary: 1,039 gross monthly with room (includes rent and utilities) or 760 gross monthly without room.
• Meal Allowance: 7 per worked day.
• Holiday and Christmas Bonuses: Paid monthly as a percentage of the base salary.
• Private Health Insurance: Available after contract signature.
• Training Compensation: 92.80 weekly during the training period.

Work Environment:

• Located in Lisbon, Portugal, with modern office facilities.
• Access to public transport including metro, bus, and train stations nearby.

Recruitment Process:

1. Training Period: 10 working days in English, covering integration, product training, and customer management.
2. Contract Signing: Upon successful completion of training, leading to employment contract initiation.

Required Documents:

• Valid identification (passport or ID card).
• Work permit or residence card (if applicable).
• Academic diploma/certificates.
• Recent criminal record certificate.
• Bank details (IBAN and SWIFT).
• Last payslip from the previous employer.
• Proof of residence (if residing in Portugal).

Apply Today!

Embark on a rewarding career in customer service with us in Portugal. If you are passionate about fashion and committed to providing outstanding customer service, we encourage you to apply. Join our multicultural team and contribute to our mission of delivering exceptional service to customers worldwide.