Web Product Implementation Specialist (Italian Market) - Lisbon

About the Role

Were seeking a talented Implementation Specialist to join our team in Lisbon, supporting EMEA-based clients with high-profile technical implementations. This role combines technical expertise with client-facing responsibilities in a fast-paced, innovative environment.

Key Responsibilities

• Communicate with advertisers and internal teams via multiple channels (phone, email, chat, video conferences)
• Perform and verify web-based product implementations
• Provide guidance and training to customers on product usage
• Deliver exceptional service quality, exceeding client expectations
• Support critical program implementations

Training Program

• 8-week comprehensive training program:
  • 5 weeks of product training
  • 3 weeks of practical training
• 8 hours daily (start times between 08:30-09:30)
• Conducted in English
• Includes software training, product knowledge, and customer management skills

Working Conditions

• Location: Lisbon (Expo area)
• Hours: 40-hour week (8-hour shifts + 1-hour lunch)
• Schedule: Monday to Friday, 08:00-22:00 (rotational shifts)
• Holidays: Portuguese public holidays (compensation days for holiday work)
• Vacation: Up to 20 days in first year, 22 days thereafter

Compensation Package

• Base Salary: 1,039.33/month
• Christmas Allowance: 86.61/month
• Holiday Allowance: 86.61/month
• Meal Allowance: 154.00/month (7/working day)
• Total Monthly Package: 1,366.55

Benefits

• Health Insurance (from day one)
• Accommodation support for qualifying candidates (100+ km from workplace)
• Fully furnished apartment option for first 14 months
• All utilities included (water, gas, electricity, cable TV, internet)
• Excellent public transport connections

Contract Details

• Initial 60-day training contract
• 12-month contract upon successful completion
• 1-month trial period

Requirements

• Fluent in Italian and English
• Strong technical aptitude
• Excellent communication skills
• Customer service orientation
• Ability to work in shifts

How to Apply

Please submit your CV and cover letter highlighting your relevant experience in technical implementation and customer support.