Job Openings Customer Service (Italian)

About the job Customer Service (Italian)

Sales Representative - Italian Market | Lisbon, Portugal

About the Role

Were seeking an enthusiastic Sales Representative to join our international hospitality team in Lisbon. As a key member of our contact center, youll provide exceptional travel advice and personalized service to Italian-speaking customers, helping them find and book their perfect hotel accommodations.

Essential Requirements

  • Fluent in Italian and English (both written and spoken)
  • Customer service orientation with strong communication skills
  • Sales-driven mindset
  • Ability to work in Lisbon, Portugal

What Youll Do

  • Handle customer inquiries via phone, providing expert travel advice
  • Convert inquiries into confirmed bookings using consultative sales techniques
  • Deliver personalized solutions based on customer preferences
  • Maintain high service standards while achieving sales targets
  • Collaborate with team members to ensure customer satisfaction

What We Offer

  • Competitive Package: 1,366.55 monthly (including all allowances)
    • Base salary: 1,039.33
    • Holiday & Christmas allowances
    • Meal allowance via debit card
  • Comprehensive Benefits:
    • Health insurance from day one
    • Furnished accommodation available for first 14 months (if relocating from 100+ km)
    • 20-22 days annual vacation
    • Holiday and Christmas bonuses
    • Modern office in central Lisbon with excellent transport links

Working Hours

  • 40-hour work week
  • Monday to Friday
  • 8-hour shifts (rotating between 8 AM - 8 PM)
  • Portuguese public holidays observed

Training & Development

  • 4-week paid training program
  • Comprehensive product and systems training
  • Professional development opportunities
  • Supportive team environment

Contract Details

  • Initial 12-month contract (renewable)
  • 1-month trial period
  • Training agreement required

How to Apply

Please submit your CV and cover letter highlighting:

  • Your relevant sales or customer service experience
  • Language proficiency in Italian and English
  • Why you're interested in joining our hospitality team in Lisbon

Successful candidates will be invited for an interview and must be available to start the 4-week training program upon selection.