French_ speaking customer service

French-Speaking Customer Service Representative

Position: French-Speaking Customer Service Representative (Onsite)
Location: Braga, Portugal (Remote option available)
Industry: Technical Website Solutions
Employment Type: Full-Time (Rotating Shifts)
Salary: 1,251.84 gross monthly (excluding housing)

Compensation & Benefits:

• Competitive Salary: 1,251.84 gross per month.
• Comprehensive Health and Life Insurance from your first day.
• Meal Allowance: 7.00 per day (154.00 per month).
• Transport Allowance: Monthly support for transportation costs.
• Career Advancement Opportunities: Ongoing training and potential promotion.
• Company-Provided Equipment: Includes a laptop, tools, and software necessary for your role.

Work Environment:

• Location: Onsite in Braga or remote in Portugal.
• Shift Schedule: Rotating shifts from Monday to Sunday, including nights.
• Days Off: 2 days off per week on a rotating basis.

Language Requirements:

• French: Minimum C2 level required.
• English: Intermediate proficiency preferred.

Job Overview:

We are seeking a French-Speaking Customer Service Representative to enhance our team in Braga, Portugal. In this exciting position, you will assist customers with technical inquiries concerning website services, delivering exceptional service in a fast-paced, multilingual environment. If you are enthusiastic about technology, problem-solving, and customer support, this opportunity is ideal for you.

Key Responsibilities:

• High-Quality Support: Provide support to French-speaking clients with technical website issues.
• Troubleshooting: Diagnose and resolve problems related to website setup, configuration, and functionality.
• Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features.
• Documentation: Log customer interactions in the CRM system for accurate tracking and follow-up.
• Problem Escalation: Escalate complex issues to relevant teams when necessary.
• Data Protection: Maintain confidentiality and comply with data protection standards.
• Feedback: Provide insights on recurring issues and suggestions for improving customer experience.
• Multi-tasking: Effectively manage multiple queries during high-demand periods.
• Collaboration: Work with colleagues to improve service delivery.

Skills & Qualifications:

• Fluency in French: C2 level or higher.
• Intermediate English Proficiency: (B2 or higher preferred).
• Prior Experience: Customer service or technical support experience is a plus, but not mandatory.
• Communication Skills: Strong written and verbal communication with a customer-focused approach.
• Technical Aptitude: Eagerness to learn and resolve website-related issues.
• Adaptability: Ability to thrive in a fast-paced setting, managing multiple tasks.
• Problem-Solving: Quick and efficient issue resolution skills.
• Shift Flexibility: Willingness to work nights and weekends as necessary.
• Attention to Detail: Ability to accurately document customer interactions.
• EU ID Requirement: Valid identification required for employment in Portugal, or a residence card for non-EU nationals.

Additional Benefits:

• Comprehensive Health and Life Insurance from day one.
• Career Growth Opportunities: Ongoing training and internal promotion chances.
• Meal Allowance: Daily allowance for lunch and snacks.
• Transport Allowance: Monthly support for commuting.
• Professional Development: Access to certifications and advancement programs.
• Company Equipment: Includes necessary devices like a laptop.
• Collaborative Environment: Emphasis on teamwork and support for success.

Relocation Support:

• Housing Assistance: Company-provided accommodation options for up to 14 months in fully furnished shared apartments; distance to work ranges from 20 minutes to 1 hour by public transport.
• Language Courses: Portuguese language courses available after 3 months of employment (subject to availability).
• Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration