Customer Service Representative (Italian Speaking)

Lisbon, Portugal | On-site

Role Overview

Join our dynamic team supporting innovative medical device solutions, providing exceptional customer service to Italian-speaking customers.

Key Responsibilities

• Handle inbound customer inquiries with empathy and professionalism
• Process orders and coordinate product shipments
• Collect and manage customer documentation
• Provide efficient resolution to customer service issues

Requirements

• Native/Fluent Italian
• Strong communication and problem-solving skills
• Customer service experience preferred
• Ability to work in a fast-paced environment

Schedule & Work Environment

• 40 hours/week (8 hours/day)
• Rotational shifts for 24/7 coverage
• 1-hour lunch break
• 20-22 annual vacation days
• Portuguese public holidays

Comprehensive Package

• Base salary: 760/month
• Total monthly compensation: 1,240.66 (including allowances)
• Daily allowance: 18.56 (gross)
• Holiday and Christmas bonuses
• Health insurance from day one

Relocation Benefits

• Furnished accommodation for 14 months (if relocating >100km)
• All housing expenses covered
• Comprehensive relocation support

Training

• 20 working days paid training (in English)
• Training allowance: 92.80 (gross)
• Professional development opportunities

We value diversity and provide equal opportunities to all qualified candidates.

To apply, please submit your CV highlighting relevant customer service experience.