Job Openings German Customer service (Lisbon)

About the job German Customer service (Lisbon)

Role: Legal Operation Analyst

Project: Streaming Service Platform

Schedule

  • Monday to Friday

  • 9:00 AM - 6:00 PM

Location

  • On-site, Oeiras

Start date: 17/Feb/25

Job Summary

As a Legal Operation Analyst, you will be responsible for moderating written content, focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims, defamation, fraud, and falsification, ensuring adherence to company policies and legal guidelines.

Responsibilities

  • Moderate written content to identify and mitigate potential fraud or copyright infringement.

  • Review and process legal requests promptly and accurately.

  • Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).

  • Maintain up-to-date knowledge of client policies and guidelines.

  • Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills

  • No previous experience required; maximum up to 12 months experience within content moderation preferred.

  • Good understanding of KPIs and metrics (FCR, SLA, CSAT).

  • German fluent, B2 English

Recruitment Steps

  • Initial Screening

  • Operations Round Interview and Written Language Assessment

  • HR Interview

Conditions & Benefits

  • Annual Base Salary: 15,260,

  • Meal Allowance: 7.63/work day (paid in meal card, net amount)

  • Transportation Bonus: 720/year

  • Yearly Target Bonus: 5% of yearly gross base salary

  • Language Premium Bonus: 3240/year

  • Total Annual Compensation: 18 500 euros gross

  • Other Benefits

  • Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)

  • Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation

  • Relocation Support (for candidates moving from outside Continental Portugal):

    • Bureaucratic support to obtain NIF and NISS

    • Assistance in finding suitable housing

    • Relocation bonus: 2,000 gross (paid with first payroll cycle)

    • Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)



Or refer someone