French-Speaking Customer Service Advisor

Lisbon, Portugal | On-site

About the Role

Join a leading company in professional lighting solutions, providing top-tier customer support for their innovative products and IoT services.

Key Responsibilities

• Handle pre-sales inquiries and technical support
• Provide customer assistance via phone, email, chat, and social channels
• Manage and document customer cases
• Escalate complex issues appropriately
• Collaborate with technical teams
• Ensure high-quality customer experience

Requirements

• Native/Fluent French + English B2 level
• Customer support experience preferred
• Technical troubleshooting skills
• Strong communication abilities
• Problem-solving mindset

Schedule

• Monday to Friday (including bank holidays)
• Rotational shifts between 07:00 AM - 07:00 PM
• Weekends off

Package

• Base salary: 895 x 14 months
• Performance bonus: 100 x 12 months
• Daily meal allowance: 7.23 (net)
• Health insurance (after 6 months)

Relocation Benefits

• Flight ticket reimbursement (after 6 months)
• Accommodation support: 280/month room (deducted from salary)
• Located in Oriente area, Lisbon

Contract Details

• 6-month initial contract (CDD)
• On-site work arrangement
• Total annual income: 15,638

We value diversity and provide equal opportunities to all qualified candidates.

To apply, please submit your CV highlighting relevant customer service experience.

Note: This position requires immediate availability and on-site presence in Lisbon.