Customer Service Representative (German/English) - Sofia, Bulgaria

About the Role

We are seeking a Customer Service Professional with fluent German and English language skills to join our dynamic team in Sofia. This position primarily focuses on email and chat support (95% of interactions), offering an excellent opportunity to work in an international environment.

Location & Workplace

• City: Sofia, Bulgaria
• Work Model: On-site
• Office Location: Central Sofia business district

Schedule & Working Hours

• Working days: Monday to Sunday (rotating schedule)
• Shift hours: Between 10:00 AM and 2:00 AM
• 40-hour work week
• Rotating shifts with balanced distribution

Comprehensive Training

• 2 weeks of intensive initial training
• 1 week of nesting period with mentorship
• Continuous learning and development opportunities

Compensation Package

• Gross Monthly Salary: 3,800 BGN
• This competitive package includes:
  • Base salary
  • Performance bonuses
  • Additional benefits

Core Responsibilities

• Handle customer inquiries via email and chat platforms
• Provide efficient and accurate customer support
• Maintain high service quality standards
• Document all customer interactions
• Collaborate with team members
• Meet performance metrics

Required Qualifications

• Native or fluent German language skills
• Professional English proficiency
• Strong written communication abilities
• Customer service orientation
• Computer literacy
• Ability to work in shifts

What We Offer

• Stable employment with a reputable company
• Professional development opportunities
• Modern office environment
• Health insurance
• Team building activities
• Supportive work environment

Benefits

• Comprehensive health insurance
• Additional performance bonuses
• Professional training programs
• Modern office facilities
• Regular team events
• Career advancement opportunities

Application Process

1. Submit your CV in English
2. Complete language assessment (German & English)
3. Personal interview
4. Final selection and offer