Customer Service

French-Speaking Customer Service Representative On-Site Position (Lisbon, Portugal)

Compensation Package:

• Monthly Base: 895
• Payment Structure: 14 payments/year
• Monthly Allowance: 100 (12 months)
• Meal Allowance: 55 (12 months)
• Annual Gross Salary: 12,530
• Additional Allowances: 1,860
• Total Annual Compensation: 14,390

Start Date: January 16, 2025

Schedule:

• Monday to Friday (including bank holidays)
• Shift Hours: 07:30 - 20:00 (Rotational)
• Days Off: Weekends guaranteed

Key Requirements:

• French language: Native/Near-native level
• English: B2 level
• Customer service orientation
• Strong communication skills
• Ability to work in rotational shifts

Main Responsibilities:

• Handle customer inquiries across multiple channels
• Provide real-time support
• Document customer interactions
• Meet service quality standards
• Maintain customer satisfaction levels

Contract Details:

• Fixed-term contract (CDD): 6 months
• On-site position in Lisbon
• Possibility of contract extension

Benefits:

• Health insurance (after 6 months)
• Meal allowance (55/month)
• Monthly allowance (100/month)
• Holiday and Christmas bonuses
• Professional development opportunities
• Training programs

Required Documents:

• Updated CV
• Cover letter
• Language certificates (if available)
• Proof of residence in Lisbon
• Right to work documentation

Work Environment:

• Modern office facilities
• Accessible by public transport
• Collaborative workspace
• Break rooms and amenities
• Team-oriented atmosphere

Ideal Candidate:

• Previous customer service experience (preferred)
• Professional demeanor
• Problem-solving abilities
• Team player mentality
• Organized and detail-oriented
• Adaptable to changing priorities

Training:

• Comprehensive initial training
• Ongoing skill development
• Regular coaching sessions
• Performance feedback

Why Join Us:

• Stable work environment
• Competitive compensation
• Professional growth opportunities
• Supportive team culture
• Work-life balance with fixed weekends
• International exposure