Customer Service

Job Description: Customer Service Advisor Norwegian Speaker

Location: Oriente, Lisbon, Portugal

Job Type: Full-Time (6-Month Contract, with Potential Extension)

About the Role

Are you fluent in Norwegian and passionate about delivering outstanding customer experiences? Join us, where you'll serve as a Customer Service Advisor, assisting users across multiple platforms. This is your opportunity to work in a dynamic and multicultural environment, enhance your career, and enjoy Lisbons vibrant lifestyle.

Key Responsibilities

• Customer Support:
  • Provide exceptional pre-sales, technical, and general support to customers in Norwegian via phone, email, chat, and social media platforms.
  • Handle customer concerns professionally and align communication with the company's tone and voice across private (email/phone/chat) and public (social media/forums) channels.
• Troubleshooting & Problem Solving:
  • Address and resolve customer inquiries and technical issues efficiently while enhancing customer satisfaction.
  • Provide comprehensive product information and solutions to ensure clients maximize their experience.
• Documentation & Collaboration:
  • Maintain accurate records of all customer interactions to ensure quality service and continuity.
  • Work closely with team leads and escalate cases when advanced troubleshooting is required.

Who Were Looking For

• Languages:
  • Native-level Norwegian (written and spoken).
  • Proficiency in English (B2 level or higher).
• Experience:
  • Previous experience in customer service or technical troubleshooting is preferred but not mandatory.
  • Prior experience using digital communication tools is an advantage.
• Skills:
  • Excellent communication and problem-solving skills.
  • Ability to multitask and handle time-sensitive queries in a fast-paced environment.
  • A proactive, customer-first attitude to create positive outcomes for users.

Compensation and Benefits

• Base Salary: 1,500 gross per month (paid over 14 months).
• Performance Bonus: 120/year (paid monthly).
• Meal Allowance: 7.23/day (net), tax-free, loaded on a prepaid meal card (~159/month for 22 working days).
• Relocation Package:
  • Flight reimbursement after 6 months of employment.
  • Option for subsidized shared accommodation at 280/month (deducted directly from salary).
• Health Insurance: Provided after 6 months of employment.

Total Package: Approx. 22,440 gross annually (includes bonus, meal allowance, and salary).

Working Environment

• Schedule:
  • Standard hours: 8:00 AM to 5:00 PM, Monday to Friday.
  • Rotational schedules may apply based on business needs.
• Location:
  • Based at the Oriente Office in Lisbon. Work is on-site, with potential remote work options after the onboarding period, subject to performance.

Training and Development

• Comprehensive Training Program:
  • Duration: 20 working days (fully paid).
  • Covers essential tools, systems, and customer service protocols.
  • Aimed at integrating you into the team and ensuring success in the role.

Contract Details

• Type of Contract: Fixed-Term Contract (6 months), with the potential for transition into a permanent role based on performance.
• Trial Period: 1 month.

If you're ready to make an impact and grow your career in customer service, apply now! Submit your updated CV and a cover letter explaining why you're the perfect fit for this position.

Join us today where your skills will be valued, and your career will thrive!