Customer Service

German-Speaking Customer Service Representative Remote Position (Braga, Portugal)

Compensation Package:

• Monthly Base: 1,030
• Payment Structure: 14 payments/year
• Monthly Allowance: 100 (12 months)
• Annual Gross Salary: 14,420
• Additional Allowances: 1,200
• Total Annual Compensation: 14,960

Start Date: January 30, 2025

Schedule:

• 24/7 Rotating Shifts (Monday to Sunday)
• 2 rotating days off per week
• Remote work setup

Key Requirements:

• German language: Native/Near-native level
• Customer service orientation
• Strong communication skills
• Reliable internet connection
• Home office setup

Main Responsibilities:

• Handle customer inquiries across multiple channels
• Provide real-time support
• Document customer interactions
• Meet service quality standards
• Maintain customer satisfaction levels

Contract Details:

• Permanent contract
• 3-month trial period
• Full remote position
• Based in Braga, Portugal

Benefits:

• Remote work flexibility
• Health insurance
• Meal allowance
• Holiday and Christmas bonuses
• Professional development opportunities
• Training programs

Required Documents:

• Updated CV
• Cover letter
• Language certificates (if available)
• Proof of residence in Braga
• Right to work documentation

Training:

• Comprehensive virtual onboarding
• Ongoing skill development
• Regular online coaching
• Performance feedback sessions