Customer service

Title: French-Speaking Customer Service Representative Lisbon, Portugal | 1-Year Contract | On-site

Company Overview

Join a leading international company in Lisbon, providing exceptional customer service solutions to global clients. Were seeking dedicated French-speaking professionals to join our dynamic team.

Position Details

Start Date: January 16, 2025 Location: Lisbon, Portugal Contract Type: 1-year fixed-term contract Work Type: Full-time, On-site

Schedule

• Monday to Saturday (including bank holidays)
• Hours: 08:00 AM 06:00 PM (Portuguese time)
• Days Off: Sunday + 1 rotational weekday
• 40 hours per week

Compensation Package

• Base salary: 855 (14 months)
• Monthly performance bonus: 75 (12 months)
• Monthly meal allowance: 100 (12 months)
• Health insurance
• Additional benefits

Required Qualifications

• Native or fluent French speaker (C1/C2 level)
• Professional English proficiency (B2 minimum)
• Customer service orientation
• Strong communication skills
• Problem-solving abilities
• Adaptability to rotating schedules

Core Responsibilities

• Handle customer inquiries through multiple channels
• Provide first-line customer support
• Process and document customer interactions
• Meet quality and performance metrics
• Follow standard operating procedures
• Maintain high customer satisfaction levels

We Offer

• Comprehensive paid training program
• Modern office facilities
• Career advancement opportunities
• Multicultural work environment
• Team building activities
• Health insurance coverage
• Performance-based incentives

Required Skills

• Excellent verbal and written communication
• Strong attention to detail
• Basic computer proficiency
• Multi-tasking abilities
• Team player mindset
• Cultural awareness

Education

• Minimum High School Diploma or equivalent
• Higher education is a plus

Benefits

• Health insurance
• Professional training
• Modern office environment
• Break room facilities
• Team activities
• Career development opportunities
• Performance bonuses
• Meal allowance

Location Benefits

• Easy access to public transportation
• Modern office in Lisbon
• Nearby amenities
• Central location

Tags

#CustomerService #French #Lisbon #CustomerSupport #BilingualJobs #Portugal #InternationalJob #CustomerExperience #FrenchSpeaking #EuropeanJobs

Application Process

1. Submit your CV in English and French
2. Include a cover letter highlighting relevant experience
3. Provide references if available
4. Language certificates (if applicable)