Customer Service resresentative

Danish-Speaking Customer Service Representative (Remote) Location: Remote (Braga, Portugal-based)

About Us: We are a leading international company seeking a Danish-speaking Customer Service Representative to join our growing team. This remote position offers an excellent opportunity to work with a global organization while enjoying the flexibility of working from home.

Position Overview:

• Contract Type: Permanent (3-month trial period)
• Start Date: February 20, 2025
• Work Schedule: 24/7 rotating shifts
• Days Off: 2 rotating days per week
• Location: Full remote position

Compensation Package:

• Base Salary: 1,500 monthly (paid over 14 months)
• Annual Gross Salary: 21,100
• Christmas Bonus: 100 annually
• Health Insurance
• Remote work setup allowance
• Professional development opportunities

Core Responsibilities:

• Handle customer inquiries via multiple channels (phone, email, chat)
• Provide first-line technical support and troubleshooting
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Meet quality and performance metrics
• Participate in team meetings and training sessions

Required Qualifications:

• Native or near-native Danish language skills
• Professional English proficiency (B2 minimum)
• Strong written and verbal communication skills
• Customer-oriented mindset
• Problem-solving abilities
• Ability to work independently
• Comfortable with rotating shifts
• Basic technical aptitude
• Previous customer service experience (preferred)

Technical Requirements:

• Stable internet connection
• Quiet work environment
• Computer proficiency
• Familiarity with CRM systems

We Offer:

• Comprehensive paid training program
• Modern remote work tools and equipment
• Career advancement opportunities
• Virtual team environment
• Regular performance reviews
• Work-life balance
• International work experience

Training Program:

• 4-week paid initial training
• Ongoing professional development
• Virtual mentoring program
• Regular coaching sessions

Application Process:

1. Online application submission
2. Initial screening
3. Language assessment
4. Technical interview
5. Final interview
6. Offer and contract signing

Required Documents:

• Updated CV in English
• Cover letter
• Language certificates (if available)
• Professional references
• Proof of eligibility to work in Portugal

Why Join Us:

• Competitive salary package
• Remote work flexibility
• International team environment
• Career growth opportunities
• Stable, long-term position
• Professional development