Job Openings
Italian Customer service
About the job Italian Customer service
- Italian Customer Service Representative Location: Porto, Portugal (100% On-Site)
Position Overview
Start Date: February 13, 2025 Contract Type: Permanent Work Model: Full-time, On-site
Compensation
Base Salary: 1,000 monthly
Payment Structure: 14 payments per year
Annual Gross: 14,000
Additional Benefits Package
Language Requirements:
Italian: C2 (Native/Near-native)
English: B2 (Professional working proficiency)
Core Responsibilities:
Handle customer inquiries through multiple channels (phone, email, chat)
Provide prompt and accurate responses to customer questions
Process and document all customer interactions
Resolve customer complaints and issues
Maintain high customer satisfaction levels
Meet quality and performance metrics
Update customer information in CRM systems
Follow up on pending customer issue
Essential Skills:
Native-level Italian language proficiency (C2)
Professional English communication skills (B2)
Strong problem-solving abilities
Excellent communication skills
Customer-service oriented mindset
Ability to work in rotating shifts
Basic computer literacy
We Offer:
Comprehensive paid training program
Modern office facilities
Career advancement opportunities
Health insurance
Meal allowance
Professional development opportunities
Team building activities
Performance bonuses
Application Process:
CV and cover letter submission
Initial screening call
Language assessment (Italian and English)
Technical interview
Final interview
Reference checks
Job offer