Dutch-Speaking Customer Service Representative

Dutch-Speaking Customer Service Representative

Location: Lisbon, Portugal Type: Full-time, On-site Contract: 6-month fixed-term (CDD) Start Date: January 30, 2025

About the Role

Were seeking a Dutch-speaking Customer Service Representative to join our international team in Lisbon. This role offers an exciting opportunity to work in a dynamic, multicultural environment while providing exceptional customer support.

Schedule

• Monday to Friday: 08:00 AM - 08:00 PM (Rotational shifts)
• Saturday and Sunday: 08:00 AM - 05:00 PM
• 2 rotational days off per week
• 40-hour work week

Compensation

• Base salary: 1,100 (14 months)
• Performance bonus: 120 (12 months)
• Meal allowance: 135 (12 months)
• Health insurance
• Additional benefits package

Key Requirements

• Native or fluent Dutch speaker (mandatory)
• Good command of English
• Customer service orientation
• Strong communication skills
• Ability to work in shifts
• Problem-solving mindset

Main Responsibilities

• Handle customer inquiries via multiple channels
• Provide solutions to customer issues
• Maintain high service quality standards
• Document all customer interactions
• Meet performance targets
• Work collaboratively in a team environment

We Offer

• Comprehensive paid training
• Modern office environment
• Career development opportunities
• Team activities
• Supportive work culture
• Relocation assistance (if applicable)

Required Experience

• Customer service experience preferred
• Previous contact center experience is a plus
• Experience with CRM systems beneficial

Required Education

• High school diploma or equivalent
• Additional customer service certifications are a plus

Required Languages

• Dutch (Native/Fluent)
• English (B2 minimum)

Benefits

• Health insurance from day one
• Professional development opportunities
• Modern office facilities
• Team building events
• Language learning resources
• Performance bonuses
• Meal allowance