Job Openings Customer Service (Dutch)

About the job Customer Service (Dutch)

Dutch-Speaking Customer Service Representative Lisbon, Portugal | On-Site Position

About the Role Join our dynamic team in beautiful Lisbon as a Dutch-speaking Customer Service Representative! Were seeking enthusiastic professionals to provide exceptional customer support in a multicultural environment.

Position Details

  • Location: Lisbon, Portugal
  • Contract: 6-month fixed-term (CDD)
  • Start Date: February 13, 2025
  • Schedule: Monday to Saturday (including bank holidays)
  • Hours: 8:00 AM 6:00 PM (Portuguese time)
  • Days Off: Sunday + 1 rotating weekday

Competitive Compensation Package

  • Base Salary: 1,100 (paid over 14 months)
  • Christmas Bonus: 100 (paid over 12 months)
  • Holiday Allowance: 100 (paid over 12 months)
  • Daily Meal Allowance: 7.23 (net)
  • Health Insurance from day one
  • Relocation assistance available

Key Responsibilities

  • Handle customer inquiries via phone and email
  • Provide product information and technical support
  • Process and document customer interactions
  • Maintain high customer satisfaction levels
  • Follow established procedures and guidelines
  • Meet quality and performance metrics

Required Qualifications

  • Native or near-native Dutch language skills
  • Professional English proficiency (B2 minimum)
  • Strong communication abilities
  • Customer-oriented mindset
  • Basic computer literacy
  • Problem-solving skills
  • Ability to work in shifts

We Offer

  • Comprehensive 4-week paid training program
  • Modern office facilities
  • Career development opportunities
  • Multicultural work environment
  • Team building activities
  • Regular performance reviews

Relocation Benefits

  • Flight ticket reimbursement (conditions apply)
  • Housing assistance
  • Settling-in support
  • Local administration guidance

Training & Development

  • Fully paid initial training
  • Ongoing professional development
  • Mentoring program
  • Performance coaching

Why Lisbon?

  • Excellent quality of life
  • Vibrant expat community
  • Rich cultural experience
  • Beautiful climate
  • Affordable living costs
  • Growing tech hub

Application Process

  1. Submit CV (in English)
  2. Initial screening
  3. Language assessment
  4. Technical interview
  5. Final interview
  6. Offer and contract signing



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