Customer service

Job Advertisement: Customer Service Advisor Dutch Speaker

Location: Oriente, Lisbon (Portugal)
Job Type: Full-Time (CDI Permanent Contract with a 3-month trial period)

About the Role

We are seeking a motivated and customer-focused Dutch Customer Service Advisor to join our team based in Lisbon. You will play a key role in assisting users with pre-sales inquiries, general questions, and technical support issues. This role requires adaptability in handling multiple communication channels while maintaining excellent service quality and embodying the brands voice.

Responsibilities

• Assist users with pre-sales, general inquiries, and technical support via phone, email, chat, social media, and messaging platforms.
• Adapt the brands voice and tone for interactions across private and public communication channels (e.g., forums, e-commerce reviews).
• Handle escalations by documenting issues and cases, escalating to higher support tiers as defined when needed.
• Respond to inbound customer requests professionally, focusing on providing effective solutions and quality service.

Profile Requirements

• Language Skills:
  • Native-level Dutch proficiency.
  • Advanced English (B2 level).
• Experience:
  • Prior experience in technical troubleshooting is a plus.
  • Background in customer service via voice/email/chat is preferred.
• Soft Skills:
  • Strong communication skills.
  • Ability to work effectively under pressure in a service-oriented environment.
  • Adaptability to changing tasks and systems.

Compensation and Benefits

Total Gross Monthly Package: 1,463.36

• Base Salary: 1,100 (paid over 14 months 15,400/year).
• Performance Bonus: 10/month (120 annually).
• Complexity Bonus: 11.25/month (135 annually).
• Meal Allowance: 159.06 (7.23/day for 22 working days, tax-free).

Other Benefits:

• Relocation Package:
  • Flight ticket reimbursement after 6 months of employment.
  • Assistance in renting a room in a company-provided apartment for 280/month (deducted from paycheck).
  • Fully furnished apartments include utilities like Wi-Fi, electricity, and water.
• Health Insurance: Provided after 6 months of employment.
• Holiday & Christmas Bonuses: Equal to one months base salary each, paid in 12 monthly installments.

Working Conditions

• Schedule: 40 hours per week (5 shifts per week), with 2 rotational days off:
  • Monday to Friday: 8:00 AM 8:00 PM.
  • Saturday & Sunday: 8:00 AM 5:00 PM.
• Workplace: On-site at the Orient office in Lisbon, with potential remote work options after evaluation.

Training

Comprehensive training will be provided to help you succeed in your role:

• Duration: 20 working days.
• Topics Include:
  • Brand/product knowledge.
  • Technical troubleshooting processes.
  • Communication protocol for private and public interactions.

How to Apply

Are you fluent in Dutch and passionate about delivering excellent customer service? Join our team in Lisbon and start a rewarding career assisting users from around the world!

Apply today with your updated resume and become part of a dynamic, supportive, and multicultural team.

Lets improve the world of work together!