Customer Service

Italian-Speaking Customer Service Representative Porto, Portugal (100% On-Site)

Compensation Details:

• Monthly Base: 1,000
• Payment Structure: 14 payments/year
• Annual Gross Salary: 14,000
• Additional Benefits: Health Insurance, Meal Allowance

Start Date: February 13, 2025

Working Hours: 24/7 Rotating Shifts:

• Morning: 07:00 - 16:00
• Afternoon: 14:00 - 23:00
• Night: 22:30 - 07:30

Key Requirements:

• Italian: C2 level (Native/Near-native)
• English: B2 level
• Ability to work rotating shifts
• Customer service orientation
• Basic computer literacy

Main Responsibilities:

• Handle customer inquiries via multiple channels
• Provide real-time customer support
• Process and document customer interactions
• Maintain high customer satisfaction levels
• Meet quality and performance metrics
• Update CRM systems

Required Skills:

• Excellent communication abilities
• Problem-solving capabilities
• Multi-tasking skills
• Team player mentality
• Basic technical aptitude

We Offer:

• Comprehensive paid training
• Modern office environment
• Career growth opportunities
• Health insurance
• Meal allowance
• Performance bonuses

Required Documents:

• Updated CV
• Cover letter
• Language certificates (if available)
• Right to work documentation
• Criminal record check

Employment Type:

• Full-time
• Permanent contract
• 100% on-site in Porto

Training:

• 4-week paid initial training
• Ongoing professional development
• Regular coaching sessions