Customer Support Representative – Slovenian & English

Sofia, Bulgaria | On-site

About the Role

We are looking for a Customer Support Representative fluent in Slovenian and English to join our on-site team in Sofia. In this role, you will be responsible for delivering high-quality customer support, ensuring customer satisfaction, and handling inquiries in a professional and efficient manner.

This position is ideal for candidates who enjoy working in a structured environment, are customer-oriented, and are open to relocation.

Working Schedule

• Monday to Saturday: 09:00 – 23:00

• Sunday: 10:00 – 19:00

• Rotational shifts

Requirements

• Native or near-native level of Slovenian

• B2 level of English

• Strong communication and problem-solving skills

• Ability to work on-site in Sofia

• Relocation candidates are welcome and will be considered

Salary & Benefits

• Gross salary: 3700 BGN

• Monthly transportation/internet allowance: 50 BGN net (in addition to salary)

• Additional pay for night shifts (if applicable)

• Bonus of 500 BGN for important life events (marriage, birth/adoption of a child, university graduation)

• Private medical plan (health & dental)

• Life insurance

• Multisport card (co-financed by the employer)

• Employee discounts on various goods and services

Relocation Support

• Travel expenses reimbursement up to 490 BGN after 6 months

• Salary advance of 1056 BGN net upon request (paid within 5 working days)

• Company-arranged hotel accommodation upon arrival

• Full relocation guidance provided

Documents Accepted

• Valid EU citizenship, refugee card, or residency card (valid for more than 1 year)

• Work permit and blue card are not accepted