Customer Support Agent (Croatian & English)

Customer Support Agent (Croatian & English)
Athens, Greece | On-site

We are looking for a Customer Support Agent fluent in Croatian and English to join an international team based in Athens. This is a full-time, permanent role with competitive benefits and relocation support.

Role Overview

As a Customer Support Agent, you will:

• Provide high-quality support to customers via multiple channels
• Handle inquiries efficiently while ensuring customer satisfaction
• Follow internal processes and meet performance targets

Working Schedule

• Full time: 40 hours per week (8 hours/day, 5 days/week)
• Shift pattern: Monday–Sunday, between 08:00–19:00
• Work model:
  • On-site for the first 9 weeks
  • Remote work may be considered afterward based on performance and readiness

Salary & Benefits

• Salary: €1,200 gross per month
• 14 salaries per year (12 monthly + Easter, Summer, and Christmas bonuses)
• Performance bonus (based on role criteria)
• Private health & life insurance
• 25 days of paid annual leave
• €50 monthly meal voucher
• Permanent employment contract

Eligibility Requirements

Candidates must have one of the following:

• EU citizenship, or
• Valid residence card with Full Market Access

Relocation Support

For candidates relocating from abroad:

• Up to €300 gross flight reimbursement (paid with first salary)
• 3 weeks of hotel accommodation near the office
• Legal support for hiring documentation (candidates must provide required documents)

Important notes:

• Candidates must be in Athens at least 7 days before the start date for hiring formalities
• Relocated employees are required to work on-site for at least 3 months, unless they already have housing in Greece with a confirmed internet connection
• No standard relocation package for candidates already based in Greece