About the job Italian & English Technical Support Advisor | Remote in Greece
Location: Greece (Remote – WAHA option available)
Operational Site: TP Athens – Piraeus (PPP2)
Training Start Date: 29 June 2026
Training Duration: 14 days (fully paid, remote)
Contract Type: Full-time, rotational shifts
Salary & Bonus
€1,045.72 gross/month
Performance bonus: up to €300/month
Relocation Support (optional)
- Full package: Flight + hotel accommodation + real estate agency fee covered
- Alternative: €250 relocation allowance + real estate agency fee covered
About the Role
We are seeking Italian- and English-speaking Technical Support Advisors to join a global customer support project for a leading international technology company.
This role involves providing technical and customer care support across multiple channels, including phone, chat, and email. You will assist users with device, account, and service-related issues while ensuring a high standard of customer experience.
The position offers structured career progression, with opportunities to move from Tier 1 to Tier 2 and expand into other technical areas.
Key Responsibilities
- Provide technical and customer support via inbound calls, chat, and email
- Assist with account access, password recovery, and device-related issues
- Support troubleshooting for hardware, software, and network problems
- Handle billing and digital service inquiries (apps, media, subscriptions)
- Guide customers through product usage, updates, and migrations
- Ensure accurate documentation of customer interactions
- Follow internal procedures and quality standards
Requirements
- Fluent Italian (C1) and English (B2)
- Strong PC and MS Office skills
- Typing speed and accuracy meeting assessment requirements (Harver test)
- Good written and verbal communication skills
- Ability to work rotational shifts, including weekends
- Familiarity with macOS/iOS is an advantage
- Strong problem-solving and customer-focused mindset
Working Schedule
- Operating hours: 09:00 – 21:00
- Monday to Friday + weekends (rotational shifts)
- Night and weekend premiums apply
Training & Onboarding
- Fully paid 14-day remote training
- 1-week nesting period with live support
- Performance-based evaluation and clear progression path
Benefits
- Paid training from day one
- Private healthcare coverage
- Employee discounts on products and services
- Free online Greek language courses
- Career growth in a global technology environment
- Inclusive and multicultural workplace culture
- Company-provided equipment (PC + multi-screen setup + internet router during onboarding)
Salary Progression
- Salary increase after 12 months of employment
- Further increase after 3 years of service
- Additional pay for Sundays, public holidays, and night shifts
- Performance-based bonus opportunities
Recruitment Process
- Application screening
- Language assessments (Italian & English)
- Client interview
- Offer and onboarding
If you are passionate about technology, customer support, and international career development, we would be happy to hear from you.