Russian-speaking Operations Customer Expert – On-site, Lisbon

Type: Full-time | Rotational shifts | Paid training

Start Date: 22/06

Role Overview

We are seeking a Russian-speaking Operations Customer Expert to join a global tech support team. You will provide post-sales support and troubleshooting for advertisers, helping them optimize campaigns on social media platforms. This role requires strong problem-solving skills, technical knowledge, and excellent communication in a fast-paced, multilingual environment.

Key Responsibilities

• Support advertisers via phone, chat, and email in Russian and English.
• Resolve technical issues, manage accounts, and guide clients on platform tools and features.
• Provide pre- and post-sales support to ensure a seamless customer experience.
• Identify recurring challenges and suggest improvements.
• Collaborate with a multilingual team to drive customer satisfaction and campaign success.

Requirements

• Russian: Native/Advanced | English: B2+
• Strong computer skills; proficiency in MS Office
• Ability to work rotational shifts, including evenings and weekends
• Customer-focused, proactive, and solution-oriented

Training & Onboarding

• 15-day paid training (8 hours/day) covering systems, platforms, and customer management
• Weekly training allowance: €92.80 gross
• Daily training allowance: €18.56 gross

Salary & Compensation

• Without apartment: €1,237.83/month
• With apartment: €1,050/month

Working Hours

• 40 hours/week, 8-hour shifts + 1-hour lunch, rotational schedule (Mon–Sun)

Why Join?

• Paid training and structured career progression
• Work with a dynamic international team
• Exposure to advanced advertising technologies
• Supportive environment with clear performance feedback