Customer Experience Specialist (Dutch-speaking)

Location: Barcelona, Spain
Time Type: Full-time
Schedule: Monday–Saturday, rotating shifts, 09:00–20:00
Language Requirements: Dutch (Required), English

About the Role:
Join a dynamic, growing team in Barcelona as a Customer Experience Specialist in the Automotive industry. Youll be part of a company that helps premium brands deliver exceptional experiences and connect with customers worldwide.

What Youll Do:

• Handle structured follow-up and support calls with prospective customers.
• Represent a premium automotive brand professionally, maintaining high customer satisfaction.
• Address customer concerns, especially regarding pricing and product options.
• Record and summarize key insights from interactions to support sales teams.
• Maintain continuity by managing follow-up and offer-related calls with the same customers.
• Ensure all customer communications reflect the brands premium standards.

Who You Are:

• Fluent in Dutch and English.

• High school diploma minimum; degree in business, communications, or automotive studies is a plus.
• Experience in customer service or sales, ideally in automotive or luxury sectors.

• Strong communicator, confident with high-end or executive clients.

• Passionate about the automotive industry and premium products.

• Professional, structured, and discreet, especially when handling sensitive topics.
• Comfortable working with scripted calls and submitting clear post-call reports.

Whats in it for You:

• Full-time, 39 hours/week, permanent contract.

• Salary: €21,484 gross/year + up to €3,000 gross/year in bonuses.

• Private medical insurance.

• Central Barcelona location.

• Comprehensive paid training on the company and your project.

• Career development programs and specialized courses.

Why Apply:
This role is ideal for professionals eager to grow, learn, and make an impact in the premium automotive industry. Youll join a supportive, inclusive workplace where your skills and passion can thrive.