About the job Portuguese-Speaking Community Support Analyst | Athens, Greece
Location: Moschato, Athens, Greece (On-site)
Start Date: 29 June 2026
Training Duration: 5 Working Days
Languages Required: Portuguese & English
Working Schedule
- Monday to Friday
- 10:00 – 18:00
Salary & Bonus
- €1,045.72 gross/month (14 salaries per year)
- Performance Bonus: Up to 10%
About the Role
We are looking for Portuguese-speaking professionals to join an international Community Support team in Athens, Greece.
In this role, you will contribute to creating safer, smarter, and more inclusive online spaces by supporting users of a leading digital platform. This is a mission-driven position where analytical thinking, empathy, and attention to detail play an important role in improving the online user experience.
You will work within a multicultural and supportive environment in a company recognized as a Great Place to Work®.
Main Responsibilities
- Review, investigate, and resolve user inquiries with professionalism and accuracy
- Apply platform policies and Terms of Use to real-life cases
- Ensure a safe and fair online environment for users
- Analyze user behavior trends and identify recurring issues
- Support process improvement initiatives and workflow optimization
- Collaborate with internal teams to maintain quality standards
- Maintain accurate case documentation and reporting
Requirements
- Fluent Portuguese and English
- Strong analytical and problem-solving skills
- Ability to pass an analytical/reasoning assessment
- Good understanding of social and cultural contexts within Portuguese-speaking markets
- Previous experience in BPO, customer support, or similar environments is considered an advantage
- Higher education is preferred
- Professional communication and attention to detail
- EU citizenship, valid Greek work permit, or Refugee Certificate of Protection is required
Relocation Support
Candidates relocating to Greece may choose between:
-
Flight ticket + hotel accommodation + agency fee fully covered
or - €250 relocation allowance + agency fee covered
Benefits & Perks
- Paid onboarding and training with certified instructors
- Private health insurance
- Employee discounts and additional benefits
- Career growth and internal mobility opportunities
- International and inclusive work environment
- Community events and CSR initiatives
- Modern office facilities with relaxation and break areas
- Free online Greek language lessons
Recruitment Process
- Application & CV Review
- Online Language & Analytical Assessment
- Final Interview with the Client
If you are passionate about online communities, problem-solving, and international career opportunities, we would be happy to hear from you.