About the job German-Speaking Customer Support Agent (Remote)
Location: Greece (Remote)
Start date: 04.06
Work Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
Training & Work Model: Fully remote (training from home & work from home)
About the Role
Join the customer support team of a leading Swiss financial services organization operating in the digital payments and invoicing sector. The company provides modern, secure, and flexible payment solutions for both online and in-store transactions, supporting businesses and private customers across Switzerland.
As a German-speaking Customer Support Agent, you will be the first point of contact for customers, ensuring a smooth, transparent, and professional payment experience aligned with high Swiss banking standards.
Your Daily Responsibilities
- In this customer-facing role, you will:
- Handle inbound customer inquiries via phone and email in German
- Provide Tier 1 customer support related to:
- Invoice explanations and payment clarifications
- Billing questions and reminder fees
- Collection-related inquiries (soft collection)
- Your goal is to deliver clear, empathetic, and efficient support, while maintaining professionalism and trust.
Candidate Profile
Languages
- German: C1 level or higher
- English: B2 level (required for training and internal communication)
Experience & Education
- No previous customer support experience required — full training provided
- Interest or background in finance, payments, or economics is a plus
- Strong written and verbal communication
- Good computer literacy and ability to multitask
- Problem-solving mindset and adaptability
- Customer-oriented attitude
Salary & Benefits
- Gross monthly salary: €1,300
- Performance bonus: Up to 10% of gross salary, based on targets
- Paid training: 25 working days
- Work model: Fully remote
- Schedule: Monday–Friday | 09:00–19:00 (rotating shifts)
Relocation Support (if applicable)
For candidates relocating to Greece, support options are available:
- Full relocation package including flight, hotel accommodation, and real estate agency fee
- Relocation allowance + real estate agency fee (for self-arranged relocation)
Hiring Process
- Application review
- Language assessment (German & English)
- Interview with the hiring team