OUTLETS CUSTOMER SERVICE HEAD

Responsibilities: To setup, lead and oversee the outlets Private Customer Channel; to develop, implement and monitor service standards, policies and procedures; to act as the key liaison between customers, outlet managers, and the central team for service related matters.

• Diploma/Bachelors degree in Business Administration, Marketing, Communication or equivalent.
• Minimum 3-5 years in customer service / sales management preferably in retail or F&B. Salary RM3K and above depending on the qualification and experience.
• Experience in handling multi-branch or chain store customer service operations is an advantage.
• Strong leadership and problem-solving skills.
• Customer-oriented with excellent interpersonal skills.
• Able to handle pressure and resolve conflicts calmly.