Business Support (Korean-English Bilingual)

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Summary:

We are seeking a detail-oriented and bilingual B2B Business Operations Specialist to support end-to-end contract operations, financial processes, and cross-functional coordination within our organization. This role plays a critical part in managing B2B contract execution, vendor payments, customer billing, and AR/AP functions, while ensuring compliance and smooth collaboration between the Business Team, Accounting, CFO Office, and Legal. The ideal candidate will have strong analytical and communication skills, proficiency in SAP and Excel, and fluency in both Korean and English to effectively liaise with our headquarters in Korea.

Company website: https://CEF.inc

Key Responsibilities (but not limited to):

• Support B2B business contract processes including delivery tracking, accounts receivable/payable (AR/AP), and overall deal desk operations.
• Execute contract approvals in SAP and Salesforce.com in coordination with internal stakeholders.
• Issue purchase orders to vendors (some manual processing required); manage vendor payments, inspection coordination, and credit memo administration as the system PM.
• Handle customer billing (including manual tasks); manage accounts receivable and ensure timely collections.
• Serve as a liaison between the Business Team, Accounting Department, and CFO Office for B2B projects.
• Coordinate responses to financial audit requests from the CFO Office.
• Act as the point of contact between the business team and SDSA Legal for matters involving reseller agreements, contract amendments, purchase order revisions, and related follow-ups.
• Collaborate closely with the Accounting Department to ensure accurate sales tax application on direct sales project invoices.

Qualifications:

• Strong analytical, organizational, and communication skills.
• Proactive, detail-oriented, and responsible with excellent customer service skills.
• Experience with SAP SD module and knowledge of channel business operations is a plus.
• High proficiency in Microsoft Excel required.
• Bilingual proficiency in Korean and English is required to facilitate communication with headquarters in Korea.
• Bilingual proficiency in Korean and English is required to facilitate effective communication with HQ in Korea