Program Manager (Bilingual: Korean/English)

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

Responsibilities:

• Manage client's key business function or program
• Oversee program leads to support enhancement of business for both clients and partners
• Streamline communication for clients and partners to enable business success
• Respond and communicate promptly to all inquiries from clients and partners
• Prepare and present strategic scope or KPIs trends to client executives
• Identify and address failures points by providing innovative solutions to overcome business challenges
• Identify risks and proactively engage senior management to resolve
• Build cooperative relationships with client and partners
• Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support

Knowledge, Skills, Abilities, Tools:

• Can speak, read, and write natively or professionally in both Korean and English is preferred, but not required:
• English: Excellent written and verbal communication skills
• Korean: Intermediate written and verbal communication skills
• Excellent written and verbal communication skills
• Data-driven with a keen analytical mindset
• Exceptional organizational and multi-tasking skills
• Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners
• Driven to learn and absorb information at a rapid pace
• Ability to be flexible and adapt to new situations and environments
• Able to think creatively and present out-of-the-box solutions
• Proficiency in Microsoft Office Excel, Word, Power Point, Outlook

Experience:

• 3 to 5 years of experience in Program Management, Consulting, Business Analyst role/s are preferred, but not required

Education:

• Bachelors degree
• Business, Economics, Statistics, Psychology, and similar degree/s are preferred, but not required

Other Qualifications:

• Legally authorized to work in the US without any restriction/s
• Work onsite or in the office in Fort Lee, New Jersey
• No restrictions for overseas business trip/s