IPT Engineer

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: https://CEF.inc

Key Responsibilities:

• Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of corporate cellular mobile for end-users. IT/Mobile asset management and logistics. Demonstrates a degree of experience managing vendor/carrier on end-user support.
• Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
• voice service management and end-user support.

Qualifications:

• 4-year college degree Field Of Study: Telecommunications
• IPT support
• Admin and maintain corporate cloud voice service (Samsung SCME)
• On-site user support
• Monthly voice service utilization report
• Voice inventory
• Non-Corp Internet
• ISP/Service management
• Coordinate onboarding new circuit from order to install
• Coordinate terminating existing circuit
• Service ticket open/follow up with ISP
• Service usage audit
• Service report (usage and RFO)
• Network Operation
• Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN/LAN
• Collaborate with local/remote network engineering team to support network project
• Mobile Service
• Asset retrieval
  • General Terminated users asset management & logistics Mobile & PC assets
  • General active users asset upgrade & repair asset management & logistics Mobile
  • Utilize Asset Management Database System and Update Device Return Status
  • Send a FOTA push message to the terminated and active users for asset retrieval
  • Generate weekly/monthly/quarterly asset retrieval status
• Generate and distribute corporate communication
• Support general users and HRs regarding asset retrieval request status
• Communicate with Mobile & IT+ Tier1 and Tier2 teams for users asset return status update
• Generating service report
• Perform quarterly asset audits and provide result analysis
• Computer skills at level to understand and use MS Word, Excel, and PPT.
• Must be able to travel atleast 35% of the time.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• A+ Certified Preferred but not required