Patient Support Representative - Remote

ABOUT US:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

We are hiring Patient Support Representatives to work from home!

In this role, you'll handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.

Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery.

Project Overview

• Location: 100% Remote (Work From Home)
• BroadPath Orientation: 2/20/2026
• Product Training Start: 2/23/2026
• Training Schedule: Monday–Friday | 8:00 AM – 4:30 PM PST
  • 4 weeks training + 2 weeks nesting
• Project Duration: Steady State (This project operates without a predetermined end date, and it is based on their performance and the client's needs)
• Hours of Operation: Monday–Friday | 8:00 AM – 5:00 PM PST
• Post-Training Schedule:
  • 40 hours per week
  • 8 hours per day + 30-minute lunch
  • Scheduled 5 days per week

Compensation Highlights

• Training & Nesting: $16.00/hour
• Production: $16.50/hour
• Bonus Opportunity:
  • Earn up to an additional $2.00/hour during training and nesting by meeting performance and attendance metrics
  • Incentives tied to QA scores, accuracy, schedule adherence, and attendance
  • Full details provided during training
  • Potential training/nesting rate up to $18.00/hour

Required Qualifications

Please note that candidates who do not meet the qualifications below based on the endorsed resume will be limited in moving forward:

• High School Diploma or equivalent
• Minimum 1 year of customer service experience in a call center environment within the last 4 years
• Minimum 1 year tenure at current or previous position(s) worked