Job Openings Senior Program Manager - Solution Delivery

About the job Senior Program Manager - Solution Delivery

About CEGIS

Centre for Effective Governance of Indian States (CEGIS – pronounced See-Jis) aims to improve lives by helping Indian state governments deliver better development outcomes. We believe that the most impactful lever for accelerating national development is to improve governance and state capacity to better deliver core public services at scale.

Informed by cutting-edge research and evidence as well as a practical orientation toward implementable ideas, CEGIS works with state governments in India to enable a transformative improvement in their functioning. CEGISs vision and Theory of Change (ToC) are an outcome of extensive research done by Prof. Karthik Muralidharan (CEGIS Co-Founder and Scientific Director) and outlined in his multiple award-winning, national bestselling book Accelerating India's Development, and enabled by strategic philanthropic support provided by Ashish Dhawan (CEGIS Co-Founder).

CEGIS Approach and Model of Functioning:

CEGISs solutions to enhance governance are co-created with state governments in a state-led way, where we focus on deep partnerships with states using an iterative cycle of think-demonstrate-document-transfer. We work closely with the top bureaucratic leadership, front-line workers and public officials in Finance, Planning, Human Resources and a few other priority line departments. Many of our solutions reflect ideas outlined in the book Accelerating India's Development, and these solutions are constantly refined based on real-time feedback and are designed to both be customized to the contexts we are working in, and to create templates that can provide the starting point for replication across contexts.

Our focus areas reflect evidence that key characteristics of high-performing organisations include (a) measuring outcomes through reliable, high quality data that enables goal setting and progress monitoring; (b) strategic use of personnel – competency based hiring and training, skilling, and performance appraisals to determine job assignments, pay, and promotions – to achieve the goals above; (c) strategic budgeting where resource allocation and revenue collection are based on evidence and cost-effectiveness; (d) and creating efficient systems to leverage external actors (including for-profit and nonprofit organisations). CEGIS partners with states to improve capacity by focusing on these pillars of State effectiveness, and aims to also integrate these horizontal governance improvements into integrated sectoral roadmaps to accelerate the achievement of state and national development outcomes.

Internally, CEGIS is organized into solutions teams that lead the design and technical quality control of our research and evidence-backed approaches to improving governance and state capacity; delivery" teams that lead state-facing work to contextualize the solutions, and support governments in implementing them; and enablement teams that enable the organization to function smoothly.

CEGIS@6 to CEGIS@10: Building on momentum to catalyse national development

Since its incorporation in 2019, CEGIS has gained significant momentum in building strong collaborations with state government(s) as a trusted partner who can provide both thought leadership and implementation support on key governance reforms. CEGIS position as a non-profit that does not take any funding from the government (other than in-kind contributions of office space/staff) has been a key enabler in earning this trust.

Beginning with 1 state government engagement in 2019, today CEGIS is working across 9 Indian states (Assam, Chhattisgarh, Delhi, Karnataka, Maharashtra, Odisha, Tamil Nadu, Telangana, and Uttar Pradesh). We also partner with union agencies/ministries such as Capacity Building Commission, Ministry of Women & Child Development (MoWCD), and Ministry of Statistics & Programme Implementation (MoSPI) to share insights from our state-level work to inform national-level guidelines and dissemination to other states. Finally, we also take on selected work at the district level to design and test implementation templates.

From a small group of founding members, we have grown to become a team of 150+ members located across the country, and expect to grow to over 200 in the coming year. Led by a former senior civil-servant with deep governance experience; state and solution team leads with decades of domain expertise; and enabling functions led by professionals with considerable corporate experience, the team at CEGIS brings together knowledge and experience that spans various sectors – from development economics, research, governance, management consulting, and social entrepreneurship.

Over the last 6 years, CEGIS has also garnered support for our vision and theory of change from several foundations and philanthropists whose partnership has enabled us to build our organisational capacity as well as continue to experiment and improve our solution design to augment state capacity and governance. With the rapidly growing demand for CEGISs offerings, CEGIS is well-positioned to play a key role in accelerating Indias development.

To explore what the mission of CEGIS is and the impact we hope to have, please take a look at this video of our CEO, Dr Vijay Pingale.

About Personnel Management (PM) Vertical

We believe that empowered, equipped and future-ready public officials are crucial to achieving citizen-centric service delivery.

We work with central, state, and local governments to actualise their human capital by improving human resource (HR) management practices and organisational effectiveness using a competency-driven approach. We believe that supporting governments in undertaking these reforms will result in improved execution capacity and a fulfilling career journey for public officials.

The competency-driven approach focuses on the knowledge, skills, and attitude required for specific government roles. By undertaking this approach, CEGIS aims to bring clarity to the work done by officials and empower them to achieve better results. This translates to a shift in accountability – from simply following processes to delivering tangible outcomes.

The Personnel Management team achieves this through three key workstreams.

  1. Competency-Based Recruitment: Ensuring the right people are selected for the job and bringing the necessary competencies (knowledge, skills, and attitude) on board from the outset.
  2. Competency-Based Learning & Development: Equipping public officials with the ongoing training and development they need to excel in their roles.
  3. Performance Management Systems: Evaluating and improving individual and team performance based on achieving defined goals, not just by adherence to procedures.

Through these efforts, the Personnel Management team strives to bring enhanced clarity and effectiveness to government work in India. By empowering officials with the right skills and holding them accountable for achieving desired outcomes, CEGIS is paving the way for a more efficient and impactful government service.

Project and Position Summary

We are seeking an SPM, Solution Delivery, Government of India (GoI) initiative to join our team in driving transformative, competency-based capacity-building initiatives for public officials across India. The role involves providing strategic direction, spearheading solution design and delivery, and ensuring alignment of interventions with broader governance and capacity-building goals of the state/MDO.

The ideal candidate brings a deep understanding of competency-based HR systems, coupled with strong experience in project management, stakeholder engagement, and institutional reform.

This role offers a unique opportunity to influence systemic change at scale, working closely with senior public officials, donors, and implementation partners to shape the future of HR and governance reform in India. Its an ideal opportunity for someone passionate about combining strategic foresight with hands-on leadership and seeking to create measurable, lasting impact in public service delivery.

Roles and Responsibilities

Research and Solutioning

    • Leads diagnostic research, analyses datasets and generates insights to identify system-level gaps in HRM within an MDO and inform contextualised design and delivery of existing solutions
    • Contextualises frameworks and tools for enabling competency-based human resource reforms and the rollout of learning and development solutions (such as competency mapping, training needs assessments, curated learning programs) within the MDO
    • Stays abreast of emerging trends in HR practices such as recruitment, capacity building and performance management in the public sector to inform solution refinement
    • Informs iterative improvement of solutions by relaying field insights to the solution design teams

Project and Knowledge Management

    • Leads end-to-end program design and delivery by formulating precise problem statements, goals, and project plans
    • Oversees and leads the team towards execution of assigned projects, ensuring adherence to quality standards, timelines, and interdependencies
    • Monitors project progress, risks, and dependencies, and implements timely course corrections
    • Strengthens project delivery and institutional capability by embedding competency-based frameworks (ensuring quality in competency mapping, assessments and learning programs), standard operating procedures, and scalable processes
    • Maintains a system of knowledge capture and documentation to build institutional memory and scalable delivery of solutions across states/ MDO

Collaboration and Stakeholder Engagement

    • Manages relationships with key government partners, training institutions, and internal teams to ensure alignment on program scope, design and implementation
    • Maintains a regular communication cadence with external stakeholders, ensuring timely sharing of project updates, reports, and deliverables
    • Ensures cross-functional collaboration with internal teams to gather inputs, share learnings, avoid duplication, and maintain consistency across tools and communication artefacts
    • Leads advocacy efforts with senior bureaucratic and political leadership to build consensus and institutionalise customised HR reforms within the state/MDO

Team and Organisational Development

    • Leads and mentors a team, guiding work planning, quality control, and developmental support to ensure timely, high-quality delivery
    • Supports team performance reviews and identifies opportunities for skill enhancement and role progression
    • Contributes to end-to-end talent hiring and management within the organisation, ensuring alignment with organisational culture
    • Strengthens organisational culture and visibility by championing internal learning initiatives, fostering a culture of collaboration, and representing the organisation in external forums, partnerships, and knowledge-sharing platforms

Education and Experience

  • Bachelors or Masters degree in Economics, Public Policy, Social Sciences, or a related discipline from a reputed institution
  • 8-12 years of relevant professional experience in HR management, capacity building, or project management/consulting, including at least 1–2 years of experience working within the Indian government ecosystem
  • Prior experience in leading teams or managing cross-functional collaborations

Required Competencies

The competencies required to perform the above-mentioned roles and responsibilities are as follows:

Domain Competencies

Public Administration Understanding: Understands Indias governance and policy landscape to ensure solutions are contextually relevant and aligned with governmental priorities

Competency-based Learning and Development: Applies competency-based tools and processes to design learning and development programs and frameworks

Organisational Capacity and Systems: Analyses organisational performance to drive sustainable improvements in capacity and efficiency

Functional Competencies

Project Management: Skilled in planning, resource allocation, risk management, documentation and delivering results aligned with organisational objectives

Analytical Acumen: Ability to assess patterns, synthesise insights to inform decisions

Communication and Knowledge Practices: Communicates ideas clearly across formats and captures knowledge for dissemination

Behavioural Competencies

Developing People: Guides and mentors the team to support professional development

Learning Orientation: Seeks feedback, reflects on gaps, and fosters a culture of adaptability and continuous improvement within the team

Collaboration: Builds trust with stakeholders and fosters collaboration and alignment through clear, consistent engagement

Note

  • The role will be based in New Delhi
  • Proficiency in Hindi and English
  • Remuneration will be competitive with Indian philanthropy and social sector pay scales, depending on the candidates experience levels.
  • CEGIS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Pre-reads for the application process

Please go through the following materials before sending in your application:

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