Service Advisor (Diesel Repair)

SERVICE ADVISOR (Diesel Repair)

Location: Cocoa (On-site) | Type: Full-Time

Pay: $20–$26/hour (commensurate with experience) + quarterly performance bonus

Schedule: Monday–Thursday, 9:00am–6:00pm; Friday 9:00am-5:00pm (1-hour unpaid lunch)

Position Overview

Central Florida Diesel Performance is seeking a customer-focused Service Advisor to own the customer experience from write-up to delivery. This role translates technician findings into clear recommendations, accurate estimates, and approved work through timely communication and ethical sales.

Key Responsibilities

Customer Consultation & Sales Support

• Primary point of contact for customers throughout the service lifecycle
• Intake/write-up: vehicle concerns, usage, priorities, and timelines
• Explain diagnostics, repair options, timelines, and costs in customer-friendly terms
• Present and upsell recommended services based on MPI/DVI findings and shop standards

Estimates, Approvals & Communication

• Build and present estimates for approval; document authorizations
• Manage change orders as additional issues are identified
• Provide proactive updates on progress, delays, ETAs, and added recommendations

Scheduling & Coordination

• Schedule diagnostics and repairs based on bay capacity and technician workload
• Coordinate with the Operations Manager and technicians to keep workflow moving

Administrative & Financial

• Accurate RO documentation (services, approvals, pricing, notes)
• Support invoicing, job closeout, and payment processing

Required Qualifications

• Strong customer service and communication skills
• Ability to explain technical concepts clearly and professionally
• Strong organizational and time-management skills
• Basic computer proficiency (email, estimates, shop systems)

Preferred Qualifications

• Prior Service Advisor experience (automotive/diesel/heavy equipment)
• Diesel familiarity strongly preferred
• TekMetric experience is strongly preferred (or similar shop management system)
• Comfortable presenting MPI/DVI findings and building value-based recommendations
• Ability to speak Spanish is a plus

What We Offer

• Competitive hourly pay + quarterly performance bonus
• Stable weekday schedule
• Direct impact on customer satisfaction and shop revenue in a growing diesel performance shop