Workforce Coordinator (Rostering & Operations) - FT - AU

Schedule: Brisbane hours 09:00 AM - 5 pm or 08:00 AM - 4pm (38 hours a week)

Position Overview

The Workforce Coordinator is responsible for the daily coordination of staffing operations, including rostering, adhoc shift management, and email communication with clients and employees.

This role plays a critical part in ensuring shift coverage, operational efficiency, and accurate workforce data management across key client accounts.

The successful candidate will be highly organised, proactive, and responsive, with the ability to manage a high volume of operational requests while maintaining accurate workforce records.

Key Responsibilities

Rostering & Workforce Planning

• Prepare and maintain weekly rosters for operational teams.
• Ensure rosters align with staff availability, compliance requirements, and client needs.
• Monitor shift coverage and proactively identify potential coverage gaps.
• Adjust rosters as required to ensure maximum fill rate.
• Maintain accurate workforce records within FoundU or other rostering systems.
  

Adhoc Shift Management

• Manage and distribute adhoc shift requests from clients.
• Communicate adhoc opportunities to available staff in a timely manner.
• Ensure adhoc shifts are accurately recorded within the rostering system.
• Monitor and respond to staff availability to secure shift coverage.
• Track adhoc shift fill rates and report gaps where coverage is not achievable.
  

Email & Communication Management

• Actively monitor the operational inbox and respond to emails in a timely and professional manner.
• Coordinate with clients regarding staffing requirements, changes, or operational updates.
• Communicate with staff regarding shift allocations, cancellations, and availability.
• Ensure all client requests are actioned promptly and accurately.

Workforce Coordination

• Track staff cancellations and identify patterns impacting workforce reliability.
• Support workforce planning by identifying recruitment or training needs.
• Assist with onboarding coordination and workforce allocation.

Data Accuracy & Reporting

• Ensure all shift changes, cancellations, and coverage outcomes are accurately recorded.
• Maintain up-to-date operational spreadsheets and shared tracking systems.
• Monitor and report on:
  
  • Shift cancellations
  • Fill rates
  • Staff attendance trends
  • Workforce coverage gaps

Operational Support

• Work closely with the Account Manager and Operations team to ensure smooth workforce delivery.
• Support operational improvements within rostering and staffing processes.
• Contribute to improving system accuracy and workforce efficiency.

Key Skills & Experience

Essential

• Experience in rostering, workforce coordination, or labour hire operations
• Strong organisational and time management skills
• Ability to manage high volumes of emails and staffing requests
• Experience using rostering or workforce systems (FoundU preferred)
• Excellent communication skills
• Ability to prioritise tasks in a fast-paced environment

Key Competencies

The successful candidate will demonstrate:

• Strong attention to detail
• Proactive task management
• Ability to work independently
• Strong accountability for task completion
• High responsiveness and communication
• Ability to manage multiple operational priorities

Desirable

• Experience within aviation catering, logistics, or high-volume operations
• Experience managing adhoc workforce requests
• Knowledge of shift-based workforce environments