IT Support Level 1 - FT - AU

We are looking for an IT Support Level 1 professional to provide first-line technical support and assist users with troubleshooting system, application, and access-related issues. The role requires strong customer service skills, technical troubleshooting abilities, and the capacity to work in a fast-paced support environment.

Key Responsibilities:

• Provide Level 1 technical support to internal users and staff.

• Troubleshoot hardware, software, application, and access-related issues.

• Manage and resolve support tickets within SLA requirements.

• Escalate unresolved issues to appropriate teams when necessary.

• Assist users with system navigation and basic troubleshooting.

• Maintain accurate documentation of support requests and resolutions.

• Support onboarding and setup of users and devices.

Requirements:

• Strong troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Experience with ticketing systems such as JIRA.

• Ability to multitask and work under pressure.

• Strong customer service and time management skills.

• Exposure to Salesforce, Lumary, or healthcare systems is advantageous.

• Basic reporting or SQL knowledge is a plus.