Debt Collection Specialist - PT - AU

Work Schedule: 1–2 days per week (hours per day may vary depending on amount of task assigned)

About the Role:
We are seeking an experienced Debt Collection Specialist to support our Australia-based client in managing outstanding client payments. This role requires a proactive and persuasive individual who can communicate effectively with clients via phone, email, and text to encourage timely payment. You will work closely with the Founder to ensure collection targets are met while maintaining a professional relationship with clients.

Key Responsibilities:

• Contact clients with outstanding payments via phone, email, and text.

• Negotiate and follow up on overdue invoices to secure payment.

• Maintain accurate records of communication and payment agreements.

• Coordinate with internal teams to resolve disputes or queries related to payments.

• Use Xero to track, manage, and update client accounts and payment statuses.

• Provide regular updates and reports to the Founder on collection progress.

Requirements:

• Proven experience in debt collection or accounts receivable management.

• Strong influencing and negotiation skills.

• Excellent verbal and written communication skills.

• Comfortable working independently and managing own schedule for 1–2 days per week.

• Familiarity with Xero or similar accounting software.

• Prior experience working with Australian clients.

• Ability to handle sensitive situations with tact and diplomacy.

• Professional and courteous approach to clients.