About the job Business Analyst / Tester / Trainer - FT - AU
We are seeking a proactive and detail-oriented Business Analyst / Tester / Trainer to support business process improvements, system implementations, testing, and user training initiatives within the Aged Care and Support at Home sector. This role will work closely with vendors, operational teams, and internal stakeholders to document workflows, conduct User Acceptance Testing (UAT), and support system adoption across the organization.
Key Responsibilities:
Gather, analyze, and document business requirements, workflows, and operational processes.
Create SOPs, process maps, user guides, and other documentation materials.
Develop and execute test scenarios and support UAT activities.
Coordinate with vendors and internal stakeholders regarding system enhancements and process improvements.
Understand API functionality and identify opportunities to maximize integrations and automation.
Deliver user training and provide system support to end users.
Assist in change management and system rollout activities.
Requirements:
Experience in Aged Care, Home Care, or Support at Home environments.
Exposure to Salesforce and Lumary platforms is highly preferred.
Experience with UAT, process documentation, and system testing.
Understanding how API works to understand how we can maximise the use of API (not the skills to build the API)
Strong communication and stakeholder management skills.
Ability to learn new systems quickly.
Experience with Employment Hero is advantageous but not required.
Experience creating training materials is a plus.