Imaging Operations Specialist

Job Summary:

The Imaging Operations Specialist is responsible for supporting diagnostic imaging operations by ensuring the accurate processing, quality control, transmission, and management of medical imaging orders and reports. This role involves auditing completed studies, monitoring system workflows, resolving image transmission issues, maintaining records, and coordinating with internal teams to ensure timely and accurate delivery of patient reports and imaging data.

Key Responsibilities:

Order & Report Management
- Audit performed orders to ensure accuracy and completeness.
Review workflows to prevent duplicate reads and ensure proper study assignment.
- Reassign orders to appropriate readers when necessary.
- Escalate issues to the appropriate departments based on established procedures.
- Ensure U.S. image stacks include the required technician sheets, comments, and measurements when applicable.
- Upload reports from Studycast to designated systems until full interface integration is completed.
- Upload blank PDF documents to Phlebio for Star Mobile clients when required.

Quality Control & Compliance

- Monitor and review Imaging Threshold Warning notifications.
- Perform quality control checks using EXA and other imaging systems.
- Review and manage Premier rejected orders.
- Ensure all studies meet company quality and documentation standards.
- Maintain data accuracy and compliance across multiple platforms.

System Monitoring & Troubleshooting
- Monitor and manage:
     o JSON Records in Phlebio
     o Partially Completed Studies in Phlebio
     o HL7 Receiver Logs in EXA
     o AE Title and Study Status in EXA
     o Transfer Queues in EXA

- Identify, investigate, and resolve image transmission issues between systems (Phlebio, EXA,
- Premier, and other connected platforms).
- Upload EKG studies into EXA as needed.
- Respond promptly to report transmission failures and system-related issues.

Communication & Support
- Respond to support tickets and emails related to reporting and image transmission issues.
- Assist internal teams with technical upload concerns, including:
    o Incorrect images uploaded
    o Missing studies or images
    o Transmission errors
    o Data synchronization issues
- Coordinate effectively with radiologists, technicians, and operational teams to ensure timely issue resolution.
- Provide status updates and escalate unresolved issues when necessary.

Qualifications
Required
- Bachelor's degree in healthcare administration, Business Administration, Public Health, Communications, or related field.
- Experience in customer service, healthcare operations, medical imaging support, or related administrative functions.
- Strong attention to detail and analytical skills.
- Excellent written and verbal communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in Microsoft Office and database management systems.