Marketplace Manager

Reports to: Head of E-Commerce

We are looking for a commercially driven Marketplace Manager to take ownership of Renfolds marketplace channels and play a key role in driving growth across global platforms & multiple brands. This role is perfect for someone who combines strategic thinking with hands-on execution, has a strong understanding of e-commerce trading, and thrives on building relationships both internally and externally. The role will be responsible for maximising sales, profitability, and brand visibility across current marketplaces (Next, John Lewis, Zalando, Very), while also identifying new opportunities that align with our growth ambitions.

Key Responsibilities:

• Marketplace Relationship: Go-to contact for marketplaces & relationship owner with marketplaces driving strategy, trade & seasonal meetings with marketplace channels.

• Drive Performance: Manage and optimise existing marketplace channels to maximise sales, profit margins, and brand visibility against business revenue budgets. Signing off marketplace promotions in line with operational margin targets.

• Strategic Expansion: Research, identify, and launch new global marketplace opportunities aligned with brand(s) growth objectives.

• Product Ownership: Own the end-to-end marketplace product lifecycle including SEO-optimised listings, imagery, pricing strategy, and categorisation.

• Operational Alignment: Partner with operations teams to ensure accurate stock availability, demand forecasting, and timely replenishment across all platforms.

• Data-Driven Insight: Monitor and analyse daily, weekly, and monthly performance data including sales trends, stock health, and channel profitability and deliver actionable insights to improve results.

• Creative Collaboration: Work closely with creative and brand teams to ensure all marketplace content & assets (product pages, storefronts, seasonal campaigns) meets brand standards and drives engagement.

• Cross-Functional Leadership: Act as the internal expert and advocate for marketplace retail, delivering regular updates and performance reviews to senior stakeholders and cross-functional teams.

• Market Awareness: Stay ahead of marketplace trends, algorithm updates, and competitor activity to identify opportunities and maintain a competitive edge.
  
  

Skills/Experience Required

• 2-3 Years Retail Marketplace Experience, preferably in retail fashion.
• Excellent communication skills and a confident, clear approach to working cross-functionally.
• Organised, self-motivated, and able to manage multiple tasks in a dynamic environment.
• Strong Excel skills and a high level of data accuracy. Comfortable with using various software.
• A problem-solver with a proactive mindset and a hands-on approach to operational challenges.
• Comfortable working in a fast-growing, evolving business with changing priorities.
• Experience in process or systems improvement would be a strong advantage.
  
  
• Other

• Hybrid working with 3 days per week in our Chiswick office, London.

• Must have the legal right to work in the UK.

• Generous Staff Discount