Sales / Operations Assistant

Sales & Operations Assistant

Remote | Full-Time

Overview of the Job and Company

Were hiring a Sales & Operations Assistant on behalf of one of our U.S.-based clients in the home renovation and improvement industry. This company specializes in delivering high-quality residential remodeling services, with a strong focus on customer experience and operational efficiency.

In this role, you'll play a key part in supporting the companys growth by managing both customer-facing and internal operational tasks. You'll help drive customer acquisition, coordinate project logistics, and ensure day-to-day activities run smoothly.

Key Responsibilities

• Answer inbound calls from clients, leads, and internal team members to schedule home renovation consultations.
• Assist with customer inquiries and respond to feedback via website forms, social media, and review platforms.

• Manage the scheduling and rescheduling of consultations and 

  renovation projects.

• Draft, publish, and distribute promotional content for campaigns and special offers.

• Support hiring and onboarding of contractors and operational 

  support staff.

• Follow and maintain daily workflows based on client-provided 

  standard operating procedures (SOPs).

Must-Have Qualifications

• Previous experience in a sales or operations support role.

• Proven track record as a Virtual Assistant, preferably in home 

  services, construction, or a related field.

• Strong written and verbal communication skills.

• Comfortable with cold calling and handling a high volume of 

  customer interactions.

Nice-to-Have Qualifications

• Background in contractor coordination or customer service within the home improvement sector.

• Experience supporting hiring processes or recruitment.

• Familiarity with marketing or promotional campaign tasks.
  

Required Skills & Tools

• Proficiency in using CRM systems, email tools, and lead management platforms.

• Highly organized with excellent attention to detail.

• Ability to multitask and manage time effectively in a fast-paced 

  environment.

• Confident phone presence and strong interpersonal communication.

• Adaptability and a proactive approach to problem-solving.
  

Schedule & Hours

• Full-time

• Monday to Friday

• Working hours aligned with U.S. time zones (specific hours to be 

  confirmed during hiring process)

Pay Range

• $4.5 USD/hour, based on experience and qualifications

Why This Job

• Work with a growing and reputable U.S. company in the home renovation space.

• Flexible remote work environment with opportunities to grow and expand your skillset.

• Be a key player in both sales and operations impactful work that directly supports the company success.

• Ideal for someone who thrives on organization, communication, and customer interaction.