Technical Support Engineer (Mechanical Skills)

An exciting opportunity for a Technical Support Engineer with a Mechanical Engineering understanding and talent has arisen to join a multinational engineering company within automation, covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing.

Location: Milton Keynes

Benefits: Salary £35,000 - £40,000 - depending on experience + superb career and technical progression available, subsidised canteen, free lunches, Excellent Pension, Private Health Cover, 25 days holiday, Company Bonus, Relocation package available where appropriate etc

Job Type: Permanent, full time

The Role:

Our client is looking to recruit an individual to support to customers and the sales force for technical matters with a strong mechanical bias. The role requires understanding the competition offering in the market including SWOT analysis. Commercial and market awareness of the company's product offering. Supporting sales growth by training and proactive promotion of existing and new products

Key Responsibilities:

Support for customer questions via phone, e-mail & EPICS
Process requests for special products and variations
Analyse, check and report writing on customer product returns
Product management including training, new product introduction and supersession of discontinued product ranges
New Product Development Proposal activity
Market and competitor product analysis & understanding

Skills, Experience and Education:
HNC or HND Mechanical Engineering or related discipline
English Language GCSE or equivalent qualification
Hands-on testing and diagnostic experience
Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Ability to clearly and effectively present technical subjects, face-to-face and via webinar

What They Offer:

The reason for their success is their people.

Every team member has a voice, and this contributes to their success as a company!   They take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.

Interested?!?!  Apply now!