Retail Store Lead

Job brief

The Store Lead is responsible to support and assist the Station Manager, with the planning, organizing, direction, control, and evaluation of the gas station and its staff, which includes the Customer Service Cashiers, Attendants, Food Handlers and Merchandisers.

The Store Lead directs the station staff to ensure that all transactions are completed promptly and correctly, all sales are completed competently, and that cash control, security and till balancing during each shift is properly accounted for. Store Leads ensure excellent standards of housekeeping, cleanliness and quality of product are maintained at the site, ensures all tasks are completed to the Company’s stated Health, safety, security and Environment (HSSE) policies and guidelines.

Responsibilities

The Employee will:

• Effectively leads staff and ensures assigned duties are performed properly

• Utilizes and cooperates with required customer service, appreciation and incentive programs

• Assists the Station Supervisor with the orientation and training of new hires on the basics of the facility

• Assists the Station Supervisor with the enforcement of all company policies and procedures

• Leads the execution of quality customer service on the forecourt and in the store

• Assists with receiving fuel deliveries, when required

• Leads station compliance with HSSE (Health, Safety, Security and Environment) and Food Safety standards

• Respond to site emergencies and participate in mandatory training, drills and exercises

• Ensures proper housekeeping and merchandising of the store

• Manages customer complaints in a positive and action-oriented way

• Ensures the active use of the Basic Service Steps on the forecourt

• Supports the Station Supervisor with all Company goal, initiatives and policies

• Assist with Inventory management/controls

• Manage the daily submission of invoices

• Manage/monitor site waste and donation

• Provides operational assistance to support Customer Service Cashiers in the store, when an additional POS console is available and customer traffic increases (or as needed)

• Provides operational assistance to support Customer Service Attendants on the forecourt, when customer traffic increases (or as needed)

• Is present/visible on the floor 80% of the time-leading all site operations

• Performs administrative tasks 20% of the time

Required Qualifications, Capabilities, And Skills

• High school diploma or equivalent

Preferred Qualifications, Capabilities, And Skills

• At least 1 year of petroleum retail experience

Physical Demands

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

About IP&E

IP&E Holdings, LLC. owns and operates retail, commercial, and distribution assets across the islands of Guam, Saipan, and the Republic of Palau. The activities of the company include logistics, retail service station and terminal operations, as well as distribution of commercial, aviation and marine fuels, and lubricants in the North Pacific region. IP&E has the rights to sell Shell-branded retail products through a licensing agreement with Shell. The company also launched its own high end convenience store brand called FOODY’s which has been very successful. The company’s vision is to lead the Micronesian petroleum industry by providing the highest quality products and services available. The company continues to win customers by demonstrating a commitment not only to safety and reliability, but also to flexibility to make adjustments in the local market.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.