Reservation and Ticketing Agent

Job Overview

An airline ticketing and reservation agent is responsible for managing customer inquiries and reservations for flights.

Responsibilities

• Assists clients in providing flight quotation and other flight concerns via phone, emails or walk-ins
• Processes change of reservations when flight itineraries or original schedule are amended
• Issuance of tickets for various booking requests thru Airline Reservations system
• Assists check in counter agents at the airport during flight in handling excess baggage computation, seat upgrade and other ticket related matters
• Prepares individual Sales report, weekly availability report and daily Collection report

Required Qualifications, Capabilities, and Skills

• Must be a Bachelor's Degree holder of 4 years course
• Willing to work in flexible hours, shift schedules and holidays
• Previous work experience in any GDS is a PLUS
• With strong communication skills, oral and written
• Willing to be assigned at the airport