Activations and Process Control Analyst Apprentice

Under the direction of the Assistant Manager for Activations Control and Process Improvement, the Activations and Process Control Analyst Apprentice, assist in identifying control risks and risk assessment program and action plans to mitigate operational risks; assist in reviewing, analyzing, and verifying financial information and credit history to determine credit risk and recommend changes to policies and procedures governing credit risk. This position is also tasked with analyzing data to assist in understanding and addressing complex issues in the billing system and evaluate internal controls as well as operational and management policies/procedures and provide recommendation to minimize risk exposure & improve efficiencies & operationalize new processes.

Responsibilities

The Employee will:

• Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
• Assist in formulating policies, procedures, evaluation standards and guidelines governing credit risk, limit, and viability of potential, existing and returning customers.
• Assist in documenting processes using a consistent methodology throughout the organization by designing processes for implementing automated testing procedures for billing system embedded controls and define the appropriate quality and testing plan (technical and functional) to minimize risk exposure.
• Assist in conducting research on assigned task on customer accounts, documentation requirements and works with relevant external / internal stakeholders and subject matter expert to ensure tasks are completed accurate and timely and to maintain an accurate knowledge base of Billing System to address customer inquiries efficiently and effectively.
• Assist in maintaining processes and performing quality control analysis to resolve concerns and ensure consistency, report issues to appropriate departments when there are data inconsistencies and irregularities on the billing system.
• Collaborate with cross functional teams to identify data discrepancies, issues, integration gaps and opportunities.
• Participate in special projects as defined by management to support business processes alignments within departments.
• Ensure continuous improvement in operating procedures to avoid risks.
• Review business contracts, terms, and scope to identify risks.
• Conduct audits to assess compliance to process controls and policies.
• Conduct process walk throughs to identify potential risk and leakages and assist in developing new procedures, standards or policies to address those risks.
• Analyze and review Profit and Loss / EBITDA to ensure information are correct and with proper approvals.
• Uphold the Manual of Authorities for any deviation to the policy/requirements and process.
• Undertake any ad hoc duties as necessary, such as data inputting, collating information, producing reports and operational advisories and bulletins.
• Establish and maintain effective working relationships across the risk management team and across other internal departments.
• Participate in User Acceptance Tests (UAT) to provide inputs to properly assess and evaluate impact of products and plans and related workflows implementation as it relates to credit controls and activations process; as well as providing support in the development/design of relevant training modules.
• Facilitate communication and training for staff, as well as collaborating with the other departments in ensuring compliance standards are upheld.

Required Qualifications, Capabilities, And Skills

• High school diploma or equivalent
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must be a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayors Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Preferred Qualifications, Capabilities, And Skills

• Two years of credit / collections and accounting field experience in a customer service environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes repetitive motions making substantial movements of the wrist, hands, and/or fingers. Talking- Expressing or exchanging ideas by means of the spoken word. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.

The physical requirements of this position involve sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

For visual acuity requirements including color, depth perception, and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; visual inspection involving minor defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.