Enterprise Sales Apprentice

The Enterprise Sales Apprentice supports the Enterprise Sales team in engaging business customers, preparing sales documentation, conducting basic site assessments, coordinating service orders, and managing day-to-day client communication. This role is intended as a stepping-stone toward becoming a full Enterprise Account Manager. The apprentice manages smaller business accounts and assists Account Managers on mid-sized and strategic opportunities, while building deeper knowledge of IT&Es telecommunications and Managed IT product portfolio.

Responsibilities

Customer Engagement & Sales Activation

• Sell at or above assigned sales quota.
• Attain the highest levels of customer satisfaction.
• Conduct basic outreach to existing and prospective business customers, including follow-ups, appointment setting, and introductory consultations.
• Handle small business accounts with low to medium complexity under the supervision of an Account Manager.
• Assist in gathering customer requirements during meetings, calls, or site visits.
• Present standard product offerings and pricing to customers, escalating complex technical or commercial questions to Account Managesrs.

Sales Documentation & Proposal Assistance

• Prepare draft proposals, quotations, and sales packets based on customer needs and guidance from Account Managers.
• Update CRM entries, maintain accurate records of customer interactions, and track proposal and sales progress.
• Support Account Managers in preparing presentations, cost estimates, and technical documentation for mid-sized opportunities.

Site Surveys & Order Coordination

• Conduct basic preliminary site assessments to capture photos, diagrams, and layout details needed for installation planning.
• Coordinate service order submissions, follow up with Service Delivery teams, and update customers on progress.
• Assist in resolving minor service and trouble reports by routing them to the appropriate support channels and monitoring resolution.

Internal Collaboration

• Work with Sales, Technical, Customer Care, and Service Delivery teams to help move opportunities from lead to installation.
• Participate in team huddles, sales meetings, and product briefings to stay current on new solutions and updates.
• Provide input for departmental reports by contributing data and status updates.

Learning & Professional Development

• Complete required training on fiber, fixed wireless, business systems, and Managed IT services.
• Develop competence in sales techniques, opportunity qualification, and product positioning.
• Shadow Account Managers on complex accounts to build confidence and technical knowledge for future promotion.

General Duties

• Assist with administrative tasks, sales event preparations, and marketing activities as needed.

• Know and uphold the established IT&E Mission, policies and procedures, relevant provisions of the union agreement, Department and Division objections, quality assurance and safety programs and standards.
• Perform other duties assigned by the Sales Manager to support the goals of the Enterprise Sales department.

Required Qualifications, Capabilities, And Skills

• Must provide a High School diploma or equivalent.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must be a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayors Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Preferred Qualifications, Capabilities, And Skills

• One year of customer service, administrative, or sales support experience
• Telecommunications or IT experience is an advantage

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes crouching, reaching, standing, walking, pushing, pulling, lifting, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, grasping, feeling, talking, hearing, repetitive motions.

The physical requirements of this position involve light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

For visual acuity requirements including preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection) using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The worker is subject to Both environmental conditions: Activities occur inside and outside.

Working Conditions

The worker is subject to Both environmental conditions: Activities occur inside and outside.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japans largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.