PMO Manager

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Currently, we are looking for an ambitious PMO Manager to join our team for full-time employment in Serbia.
The PMO Manager is responsible for establishing and driving project governance, operational excellence, and cross-functional delivery standards across strategic initiatives and market launches.

This role ensures projects are delivered on time, within scope and budget, while aligning stakeholders, optimizing processes, and supporting business scalability.

Here are a few reasons to join us:

• competitive salary and constant encouragement for your efforts and contribution (annual salary review);
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (25 working days of paid vacation, flexible schedule, corporate events, and team-building activities);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
• we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

As a PMO Manager at our company, we expect you to be responsible for:

Project Governance & PMO Framework

• Establish, maintain, and continuously improve project governance standards, methodologies, templates, workflows, approval processes, and reporting frameworks.

• Define and implement consistent project management practices across departments to ensure transparency, accountability, and predictable delivery.

• Ensure that all projects follow agreed governance requirements, including project initiation, planning, status reporting, risk tracking, budget monitoring, change control, and handover procedures.

• Promote standardization of project documentation, delivery processes, and project management tools across the organization.

Portfolio Oversight & Delivery Control

• Provide leadership with a clear view of project portfolio status, key risks, delivery constraints, and decisions required.

• Oversee the full project lifecycle across multiple strategic initiatives, and cross-functional projects, from planning and initiation through execution, closure, and transition to business-as-usual operations.
• Monitor project timelines, milestones, budgets, risks, dependencies, resource allocation, and overall delivery health across the project portfolio.
• Identify delivery gaps, delays, conflicts, and bottlenecks across projects, and ensure corrective actions are defined, assigned, and tracked.

• Support leadership in prioritizing projects based on business impact, strategic alignment, resource availability, urgency, and delivery feasibility.

Planning, Prioritization & Resource Management

• Support project planning cycles by consolidating project demand, priorities, timelines, and delivery capacity.
• Coordinate resource planning across departments to ensure effective allocation and utilization of internal teams, freelancers, agencies, and third-party vendors.
• Identify capacity constraints, resource conflicts, and competing priorities, escalating them to leadership with clear recommendations.
• Ensure that project plans are realistic, aligned with business objectives, and supported by appropriate resources and stakeholder commitment.

Risk, Issue & Dependency Management

• Establish and maintain a structured approach to identifying, tracking, managing, and escalating project risks, issues, blockers, and dependencies.
• Ensure that project risks are assessed based on impact, probability, ownership, mitigation actions, and escalation requirements.
• Monitor cross-project and cross-functional dependencies to ensure that interdepartmental blockers are visible, actively managed, and resolved in a timely manner.
• Provide leadership with early visibility of critical risks, delivery threats, and potential business impact.

Change Control & Scope Management

• Establish and maintain a structured change control process for managing changes to project scope, timelines, budgets, priorities, deliverables, and resource requirements.
• Ensure that project changes are properly assessed, approved, documented, communicated, and reflected in project plans, dashboards, and management reports.
• Monitor scope creep, shifting priorities, and unapproved changes, ensuring deviations from approved plans are escalated and managed appropriately.
• Support project owners and stakeholders in evaluating the impact of change requests on delivery timelines, budgets, resources, risks, and expected business outcomes.

Stakeholder Management & Cross-Functional Coordination

• Act as the central coordination point between leadership, project managers, internal departments, external partners, and delivery teams.
• Ensure stakeholders have clear visibility of project progress, priorities, risks, decisions, and required actions.
• Facilitate cross-functional alignment, decision-making, dependency resolution, and communication across strategic initiatives and market launches.
• Drive accountability among project participants by ensuring clear ownership, deadlines, follow-ups, and escalation paths.

Vendor & External Resource Oversight

• Oversee project-related work performed by freelancers, outsourcing agencies, and third-party vendors in cooperation with relevant project owners and functional leads.
• Ensure external deliverables meet agreed quality standards, timelines, budgets, scope, and business requirements.
• Support vendor planning, performance monitoring, issue resolution, and delivery coordination where external resources are involved in strategic projects or launches.

Reporting, Dashboards & Management Insights

• Develop and maintain project portfolio dashboards, status reports, delivery trackers, risk registers, budget updates, and executive-level reporting materials.
• Provide regular updates to leadership and stakeholders on project progress, delivery performance, risks, delays, dependencies, resource constraints, and key decisions required.
• Analyze delivery metrics, project performance, project progress, and operational data to support informed decision-making.
• Ensure project reporting is accurate, consistent, timely, and focused on business impact rather than only task completion.

Process Improvement & Operational Excellence

• Identify inefficiencies, process gaps, bottlenecks, and recurring delivery issues across projects and departments.
• Design and implement improvements to project workflows, reporting structures, communication processes, handover procedures, and delivery standards.
• Support the transition of completed projects and launched initiatives into business-as-usual operations, ensuring ownership, documentation, and operational readiness are clearly defined.
• Promote a culture of continuous improvement, accountability, transparency, and delivery excellence.

PM Capability Development

• Support the development of project management capabilities across the organization by introducing best practices, templates, tools, training, and guidance.
• Coach project managers, and cross-functional teams on project governance, reporting standards, risk management, planning, and delivery discipline.
• Contribute to improving the maturity of project management practices across the business.

Required skills:

• Higher education in Business Administration, Management, Project Management, Operations, or a related field.
• Proven experience in project management, PMO, operations, or delivery management.
• Proven background in the iGaming sector.
• Experience managing multiple cross-functional projects or strategic initiatives simultaneously.
• Strong understanding of project governance, project lifecycle management, reporting, risk management, dependency management, and change control.
• Ability to manage timelines, budgets, resources, priorities, vendors, and project documentation.
• Strong stakeholder management, communication, coordination, and problem-solving skills.
• Ability to influence teams without direct authority and drive accountability across departments.
• Experience with project management and collaboration tool such as Jira, Asana, Confluence, Slack, and similar.
• Strong Excel / Google Sheets and presentation skills.
• English language proficiency at B2 level or higher, both written and spoken.

Nice to have:

• Russian language proficiency.
• Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or similar.
• Experience working with international or distributed teams.
• Experience managing freelancers, outsourcing agencies, or third-party vendors.

From our part, we are ready to provide you with our full and comprehensive support in order to cope with this list of tasks successfully.