(199) Relief Security Officer- Kent Area

Job Title: Relief Security Officer (Zero-Hour Contract)
Location: Various sites in the Kent area and surrounding areas
Pay Rate: £12.21 per hours

Shift Pattern: Flexible Days, Nights, and Weekends

About the Company

Our client is a forward-thinking, privately-owned organisation and a leading provider of professional, integrated, and bespoke security and facilities management services. Operating across a wide range of sectors including education, student accommodation, healthcare, charitable organisations, corporate estates, warehousing and distribution, social housing, utilities, and retail parks they deliver tailored solutions with a commitment to flexibility, reliability, and quality.

Duties 

• Patrolling: Conduct regular internal and external patrols to ensure the safety and security of the premises.
• Reception Duties: Manage front-of-house responsibilities, greeting visitors, handling inquiries, and maintaining a professional and welcoming environment.
• Client Liaison: Serve as the primary point of contact for client communications, ensuring their needs and concerns are addressed promptly and effectively.
• Gatehouse Operations: Monitor and control access to the premises from the gatehouse, ensuring only authorized personnel are permitted entry.
• CCTV Monitoring: Operate and monitor closed-circuit television systems to identify and respond to security breaches or suspicious activity.
• Incident Reporting: Accurately document and report any incidents, breaches, or hazards following established protocols.
• IT Systems Use: Utilize internal IT systems for logging incidents, access control, and daily reporting.
• Front of House Presence: Maintain a visible, professional presence to deter unauthorized access and assist guests and staff as needed.
• Access Control: Enforce access policies, issue visitor passes, and ensure secure entry to restricted areas.
• Key Management: Maintain secure control and logging of keys issued and returned in accordance with company policy.
• Customer Service: Deliver high-quality service to clients, staff, and visitors, ensuring a safe and helpful environment.
• Physical Security (Coal Authority Weekends & School Holidays): Provide on-site security services during specific periods, maintaining vigilance and responding to any security issues as they arise.
• Communication: Maintain clear and professional communication with team members, clients, and emergency services when necessary.

• Valid SIA Door Supervisor Licence (SIA DS)

• Full UK clean driving licence and access to a vehicle

• Excellent written and verbal communication skills

• Proficient in Microsoft Office and general PC use

• Ability to remain calm and act decisively in difficult situations

• Smart and professional appearance with a client-focused attitude

• A strong work ethic with a proactive, problem-solving mindset

Additional Information

• Zero-hour contract offering flexibility and varied assignments

• Opportunities for ongoing work and potential career progression

Equal Opportunities Statement

City Group is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, gender, ethnicity, religion, disability, sexual orientation, or marital status.