Front Office Associate

REPORTS TO : FRONT OFFICE MANAGER
DUTIES AND RESPONSIBILITIES

1. Maintains a record of expected arrival guests.
2. Ascertain that all reservations for the day are inputed in the system, correct for any discrepancies.
3. Blocks rooms for Groups and FITs in accordance to the room specifications and request.
4. Ascertains that early arriving guests are pre-blocked first. Coordinate pre-blocked rooms to Housekeeping Department.
5. Provides a list of pre-blocked arrival list to Housekeeping Department indicating the guests expected time of arrival (ETA).
6. Informs Housekeeping Department for pre-registered guaranteed and pre-paid bookings.

Handling of Check-in

1. Ensures that Registration Form was properly filled up by the guest.
2. Ascertains that all guests are registered. All registered guests should be encoded in the system.
3. Ensures that room charge will be confidential to the guest if charge to a Company or Travel Agency. Tariff rates must be showed if guest inquires.
4. Ascertains that guests are advised on the applicable room charge to be billed on his folio if pax account.
5. Discounts on room charges and room upgrade should be referred to FOM, GM, or Duty manager.
6. Ascertains that cash paying guest was required a deposit for his room in accordance to his rate and length of stay.
7. Ascertains that card verification was imprinted and signed by the guest. Card approval amount should be sufficient to cover his room and incidental charges.
8. Explains inclusions on room accommodation like complimentary breakfast, welcome drink, etc.
9. Assigns room number and programs vingcard in accordance to the guests length of stay.
10. Introduces the Bellman and ask him to assist the guest in leading to his room..
11. Informs Housekeeping of newly check-in guest.
12. Ensures that all information are encoded in the Fidelio.
13. Endorses important matter in the FO Logbook.
14. Makes proper endorsement to the incoming Receptionist at the end of the shift.

Showroom

1. Prepares room for occular/ showroom.
2. Advises Housekeeping Department for occular rooms.
3. Gives programmed vingcard to the bellman and/or account Executive.
4. Logs all vingcard issued to the Bellman and/or Account Executive.
5. Ensures that all vingcard used for occular rooms are surrendered by the Bellman and/or Account Executive.
6. Updates the Vingcard Issuance Logbook.

Handling of Check-out

1. Maintains a record of expected departing guest.
2. Verifies with the guests thru phone if they with to extend their stay.
3. Coordinates with the Housekeeping Department and Front Desk Cashier all expected departing guests who extend their stay.
4. Updates extension of stay on guest folio.
5. Coordinates with the Housekeeping Department and Front Desk Cashier all confirmed departing guests.

Job Qualifications:

College Gradate, preferably HRM/Tourism graduate, Preferably with 6 months of relevant experience, With good communication/customer relations skills, Has pleasing personality.