Lettings Customer Manager/Senior Lettings Negotiator - Headington

Lettings Customer Manager/Senior Lettings Negotiator

Location: Headington

Salary: £25500 plus commission and bonus

Our clients highly successful Headington Branch is looking for a Lettings Customer Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.

As a Lettings Customer Manager, you will need to:

• Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
• Ensure all personal and branch activity and income targets are exceeded
• Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
• Assist in the company goal to create the largest active market share of any agent in the area
• Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
• Provide exceptional customer service at all times to encourage commendations and recommendations

The ideal candidate will:

• Have experience required in a customer service management role
• Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
• Be able to take a lead role in branch activity and drive sales conversion
• Be enthusiastic and proactive with a strong work ethic
• Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
• Be able to liaise with clients and customers confidently and professionally
• Be ambitious and career orientated
• Be a car owner with a full driving licence
• Be insured for business use
• Have the legal right to work in the UK

In return, you can expect to receive:

• A full training programme covering all aspects of the company and its methods for generating market share
• Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
• Top performers are rewarded for success
• Continuous exciting career and personal development opportunities
• Annual award trips and prizes
• A paid day off for your birthday after successful pass of probation
• Increasing holiday entitlement from 2 years’ service
• Personal private health care provided on successful pass of probation