Summary

Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Requirements

Bilingual Korean/English
2+ years in IT support, preferably in mixed office/retail environments
BS or BA degree in computer science, or a related field is desired.
Hands-on experience with SAP and POS troubleshooting (Not a requirement)
Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
Familiar with remote support tools, imaging software, and ticketing systems
Able to lift/move equipment (up to 50 lbs)
Strong customer service and communication skills
Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.
Available for onsite work at both office and retail location
CompTIA A+, Network+, or other certifications are a plus

Skills

• SAP
• Windows OS
• MacOS
• Apple iOS
• Microsoft 365
• Support Tickets

Responsibilities

Support office and retail staff with day-to-day IT issues
Troubleshoot desktops, laptops, printers, phones, and POS terminals
Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
Install and maintain software, OS updates, and security patches
Handle SAP user issues (e.g., access, printing, basic errors)
Troubleshoot POS devices, receipt printers, scanners, and payment terminals
Ensure network connectivity (wired and wireless) is stable and functional
Maintain accurate IT asset inventory and documentation
Support new hire onboarding and terminations (hardware, accounts, access)
Manage tickets through the helpdesk system and escalate when needed
Work with vendors for equipment repair or service coordination